# Sprawa Paczki: Lost and damaged InPost and Allegro parcels spotted, claims prepared and deadlines tracked, for sellers in Poland.

> A parcel claim is filed by the sender within 12 months of posting, and the carrier has 30 days to reply. Sprawa Paczki checks your shipments every day, finds parcels that are stuck, returned or damaged, and prepares the claim with every document. You submit it yourself, in your own name; we track replies, deadlines and appeals.

- Page: https://rotomal.com/en/reklamacja-paczki/
- Category: Parcel costs and claims (Poland)
- Language: en
- Billing: subscription
- From: 20% of compensation paid · no monthly fee
- Request (free, no card): https://rotomal.com/en/reklamacja-paczki/request/

- Daily check of every parcel: no new status for several days, a return to sender or a buyer's damage report opens a case with its deadline.
- A claim ready to submit: tracking number, proof of sale, purchase invoice as proof of value, photos, and for Allegro Smart! the power of attorney and a buyer waiver template.
- Pay on results or a flat fee: 20% of compensation actually paid, or a fixed monthly price with no commission.

## A lost parcel costs the goods, the postage and an hour of paperwork

When a parcel doesn't arrive, most sellers refund the buyer or ship again straight away. The carrier claim waits: tracking number, invoice, proof of sale, Allegro's power of attorney, the form, the reminders. With a few cases a month nobody has time, and the money stays with the carrier.

The rules are clear. Poland's Postal Law gives the sender 12 months from posting to claim, and the regulation on postal complaints gives the operator 30 days to reply; if it doesn't, the claim is treated as accepted. Hidden damage has a one-week window: it must be reported no later than 7 days after the parcel is received.

The cost rarely shows up in one place: goods, re-shipping, customer service, bad ratings. Handling every case systematically gets back what is owed and shows which products and packaging cause losses.

- Poland's Postal Law (consolidated text, Dz.U. 2026 item 558) gives the right to claim to the sender, and to the recipient only after delivery or a waiver by the sender; the deadline is 12 months from posting. (source: https://api.sejm.gov.pl/eli/acts/DU/2026/558/text/O/D20260558.pdf)
- The regulation on postal service complaints (Dz.U. 2019 item 474): reply within 30 days, appeal within 14 days of the reply, and no reply in time means the claim is accepted. (source: https://api.sejm.gov.pl/eli/acts/DU/2019/474/text.pdf)
- Under article 87(6) of the Postal Law, a claim for loss or damage not visible from outside lapses unless reported no later than 7 days after the parcel is accepted. (source: https://api.sejm.gov.pl/eli/acts/DU/2026/558/text/O/D20260558.pdf)
- Allegro Help (checked 7 November 2026): for InPost parcels under Allegro Smart!, Allegro is the sender, so every claim must include the power of attorney downloaded from Delivery Settings. (source: https://help.allegro.com/en/sell/a/allegro-smart-complaints-regarding-inpost-parcels-4R7O88jMxHw)

## How it works

1. **Starting review.** You choose a plan and send a shipment export for the last 60 days from Allegro, your shop or shipping software. Within 2 business days you see which parcels are stuck, returned or damaged, and which can still be claimed.
2. **Daily check.** Every tracking number is checked daily. A parcel with no new status for several days, an unexplained return or a buyer's damage report opens a case with its deadline.
3. **Claim prepared.** We write the claim, calculate the amount and attach proof of sale, invoice, photos and, for Allegro Smart!, the power of attorney. You submit it through Allegro's form or with InPost, usually in a few minutes.
4. **Replies and appeals.** We match replies and payouts to cases. After a refusal you get an appeal ready for the 14-day window; after 30 days with no reply, a reminder that the claim counts as accepted.

## Features

- **Deadlines per case.** 12 months from posting to claim, 7 days from receipt for hidden damage, 14 days to appeal and 30 days for the carrier to reply, with reminders before each runs out.
- **Allegro Smart! and Allegro Delivery.** We know where each claim goes: Allegro Delivery parcels with Allegro, Allegro Smart! InPost parcels with Allegro's power of attorney, own-contract parcels directly with the carrier.
- **Buyer waiver.** When the buyer has collected a damaged parcel, you need their waiver of claims in your favour. We send them a ready template to sign and add it to the case.
- **Buyer photos.** A buyer reporting damage gets a link to upload photos of the item, box and label, and a reminder about the damage report at the InPost point.
- **Value from invoices.** Each product's purchase price is stored once and attached to every claim as proof of value.
- **Monthly report.** Filed, paid, refused, by reason, with the products and delivery methods that lose the most.

## Who it's for

- **Allegro sellers.** Shipping through Allegro Smart!, Allegro Delivery and their own contracts, who refund a lost parcel and let the claim go.
- **Shoper, WooCommerce and Shopify stores.** Up to 10,000 parcels a month via InPost and other couriers, with nobody assigned to claims.
- **Small fulfilment warehouses.** Shipping for several brands and accounting for claims separately for each client.

## Works with

Allegro (order and shipment export), InPost tracking, Allegro complaint form, Shoper, WooCommerce, Shopify, Shipping software exports (CSV), CSV of purchase prices

## Pricing

Billed monthly, cancel any month, prices exclude VAT. The carrier or Allegro pays compensation directly to you; on Pay on payout we invoice 20% of what arrived, only after it arrives, and nothing for a refused claim. Every plan starts with a review of your last 60 days. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.

| Plan | Price | Includes |
| --- | --- | --- |
| Pay on payout | 20% of compensation paid · no monthly fee | Daily check of all parcels; Claims with full documents; Photo link for buyers; Deadlines tracked per case; Monthly report |
| Store | 89 zł per month | Everything in Pay on payout; No percentage on compensation; Appeals ready after a refusal; Buyer waiver templates; Email reply within 1 business day |
| Warehouse | 219 zł per month | Everything in Store; Up to 3 seller accounts; DPD, DHL and Poczta Polska in the same list; Report per store or client; Quarterly review of loss causes |

## Compared with the alternatives

- **Claiming yourself.** Free: you can claim in Allegro or with InPost by online form, phone or post. It works if someone checks statuses every week and keeps invoices to hand.
- **Declared value.** With a declared value, compensation can reach that value (Postal Law art. 88). Good for expensive items; you still have to file the claim.
- **LateShipment.com.** Lists a 35% fee on successful lost and damaged claims, 25% with its ONE+ bundle (checked 7 November 2026). InPost is not among the carriers named on its pricing page: check InPost and Allegro coverage before choosing.

## Security and data

- We never ask for your Allegro, shop or carrier account passwords.
- Exports, purchase prices and photos are encrypted in transit and at rest.
- Buyer data is used only for the case concerned and deleted when it closes.
- After you cancel, all data is deleted within 30 days, or sooner on request.

## Your first week

Once you choose a plan, the review arrives within 2 business days and cases still within their deadline are prepared.

- Day 1: you send a 60-day shipment export and your purchase prices.
- Day 2: review with claimable parcels and their deadlines.
- Day 3: first claims ready to file; daily checks start.

## FAQ

### Who files the claim, me or the buyer?

Under the Postal Law the sender files, and the recipient only after delivery or if the sender waives the claim in their favour. If the parcel never arrived, you file; if the buyer collected it damaged, you need their waiver.

### How much can I get for a lost parcel?

For courier and parcel-locker services, the Postal Law caps compensation at the ordinary value of the lost goods, or the declared value where there is one; the carrier's terms may be more generous. For a service not performed, the fee is also refunded. That is why every claim includes your purchase invoice.

### Why don't you file the claim for me?

The claim is your right under the contract of carriage, and for Allegro Smart! you act under Allegro's power of attorney. Sprawa Paczki is not a debt collector or law firm: you file in your own name and we supply the text and documents. It usually takes a few minutes per case.

### What if InPost doesn't reply?

The regulation on postal complaints says that no reply within 30 days means the claim is accepted. We track that date and prepare a payment demand.

### Do you need my Allegro password?

No. We work from shipment and purchase-price exports. Your Allegro, shop and InPost access stays with you.

### Is Sprawa Paczki connected to InPost or Allegro?

No. It is an independent service; the carrier or Allegro decides every claim. This is not legal advice; in a dispute a lawyer can help, and once the complaint procedure is exhausted claims can be pursued in court.

## Guides

- [InPost and Allegro parcel claims: what the seller does](https://rotomal.com/en/reklamacja-paczki/inpost-allegro-claim-deadlines/): What a seller in Poland does when an InPost or Allegro parcel is lost or damaged: who claims, by when, which documents, and how to appeal a refusal.

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Rotomal · https://rotomal.com/en/reklamacja-paczki/ · hello@rotomal.com