# Address Catch: Catch wrong and incomplete US shipping addresses after checkout, before the label prints.

> Address Catch checks every new order's shipping address through a commercial address-validation service, applies the safe fixes itself and holds the orders that need the customer. The customer gets a one-click link to confirm or add the missing apartment number, so your team stops writing those emails.

- Page: https://rotomal.com/order-address-check/
- Category: Addresses and delivery
- Language: en
- Billing: subscription
- From: $4.99 per month
- Request (free, no card): https://rotomal.com/order-address-check/request/

- Safe corrections applied automatically: ZIP+4, street suffix, city spelling, capitalization.
- Orders with a missing apartment or suite, an address that does not exist, or a PO box going to UPS or FedEx are tagged and held.
- The customer gets an email or SMS with the suggested address and confirms or edits it in one click; the order updates and is released.

## A wrong address costs you twice: the carrier fee and the reship

Customers type fast on phones. They leave out the apartment number, pick the wrong suggestion from autocomplete, or type the ZIP from their old place. Checkout accepts it, the label prints, and you find out when the carrier adds a correction fee or the package comes back as undeliverable.

The carriers raise those fees this winter. UPS charges $27.50 per package for an address correction from 21 December 2026, and FedEx charges $27 per correction from 4 January 2027. A returned package adds the reship, a second label and a support conversation, usually with a customer who blames the store.

Most fixes need ten seconds of the customer's time, if someone asks before the label is printed. Address Catch asks automatically, for every order, and only bothers the customer when the address really needs them.

- UPS raises its address correction charge from $25.25 to $27.50 per package for Ground and Air on 21 December 2026. (source: https://assets.ups.com/adobe/assets/urn:aaid:aem:1ef72ab1-a7b1-49b9-b295-a1a8d376e78a/original/as/preview-changes-package-value-added-services-other-charges.pdf)
- FedEx raises its address correction charge on US package services from $25.50 to $27 per correction on 4 January 2027. (source: https://www.fedex.com/content/dam/fedex/us-united-states/services/surcharge_and_fee_changes_2027.pdf)
- In a 2021 Shopify Community thread, a merchant described a package USPS returned as 'Addressee Unknown' after the customer typed the wrong address, and a $12.67 shipping cost to send it again. (source: https://community.shopify.com/t/customer-entered-wrong-address-for-shipment-package-returned-to-me/38111)

## How it works

1. **Connect your store.** You approve our connection to Shopify, WooCommerce or BigCommerce, or to ShipStation if labels are printed there. We set it up within 2 business days and agree the hold rules with you.
2. **Every new order is checked.** Within a minute of checkout, the shipping address is checked through a commercial address-validation API. Safe fixes are written back to the order with a note of what changed.
3. **Problem orders are held, the customer is asked.** Orders with a missing unit, an unknown address or a carrier conflict get a tag your fulfillment flow already respects. The customer receives a branded message with the suggested address and a confirm or edit link.
4. **Released or escalated.** When the customer confirms, the order updates and the hold tag is removed. If nobody answers within the time you choose, the order goes to your team with the reason written on it.

## Features

- **Missing unit detection.** Flags addresses where the building has several units but no apartment, suite or floor was entered. It is a common cause of correction fees and failed deliveries.
- **Automatic safe corrections.** Standardizes street suffixes, adds ZIP+4 and fixes city spelling when there is only one possible match. Every change is logged on the order with the original kept.
- **PO box and military address rules.** PO boxes are flagged when the chosen shipping method uses UPS or FedEx, and APO, FPO and DPO addresses are flagged when the method is not USPS.
- **One-click customer confirmation.** Email on every plan and SMS on Growth and Scale, from your own Twilio number. The customer sees the address they typed next to the suggested one and picks or edits; no login needed.
- **Residential or business flag.** Each US address is tagged residential or commercial where the data provides it, so you can choose the right service and quote shipping correctly.
- **Hold tags that fit your flow.** Uses order tags and fulfillment holds your store or ShipStation already understands. No theme or checkout code is changed.
- **Monthly savings summary.** Counts of orders fixed automatically, fixed by customers and escalated, with an estimate of the correction fees those orders could have triggered at the current carrier rate.

## Who it's for

- **Growing Shopify stores.** Including stores below Shopify Plus that cannot customize checkout. Checks run after the order is placed, so nothing in checkout changes.
- **WooCommerce and BigCommerce shops.** Where address plugins are patchy and the team fixes addresses by hand in the shipping app.
- **Stores shipping to apartments and offices.** City-heavy customer bases where missing unit numbers cause most corrections and failed deliveries.
- **Small fulfillment teams.** Who want customers to fix their own addresses instead of answering emails about them.

## Works with

Shopify, WooCommerce, BigCommerce, ShipStation, Shippo, Klaviyo, Twilio SMS, Gmail and Outlook sending domains

## Pricing

Billed monthly, cancel any time. Order counts are new orders checked per month; extra orders are 3¢ each. All plans include automatic corrections, hold tags and email confirmation. SMS needs your own Twilio number registered for US business texting (10DLC or toll-free verification), which Twilio can take several days to approve; email works from day one. Founding customer pricing stays fixed while you remain subscribed. We set up new accounts within 2 business days.

| Plan | Price | Includes |
| --- | --- | --- |
| Starter | $4.99 per month | 150 orders checked per month; Automatic safe corrections; Missing unit and PO box flags; Hold tags on problem orders; Email confirmation link for customers; Monthly summary |
| Growth | $29 per month | 1,500 orders checked per month; Everything in Starter; SMS confirmation from your own Twilio number (message cost at Twilio rates); Residential or business flag; ShipStation or Shippo connection; Email support within one business day |
| Scale | $79 per month | 4,000 orders checked per month; Everything in Growth; Up to 3 stores; Custom hold rules per shipping method; Address book clean-up file each quarter (up to 2,000 saved addresses); Setup call with your team |

## Compared with the alternatives

- **Fixing addresses by hand.** Free, but someone has to read every order before the label prints and email customers. Most teams only catch the obvious ones.
- **DIY Validate Addresses (USA).** A Shopify app listed at $5 a month for up to 125 transactions, $30 for 1,000, $60 for 3,000 and $100 for 10,000, with post-order US validation and correction alerts. Address Catch adds automatic safe fixes, SMS, ShipStation holds and WooCommerce and BigCommerce support.
- **Checkout Address Validator.** Listed at $4.99 a month; it blocks checkout when a postal code or house number is missing. Useful as a first gate, but it does not check whether the address exists or catch a missing apartment number.
- **Melissa Address Validation.** Listed at $0.03 per checkout session, capped at $100 a month, with checkout validation and autocomplete for 250 countries. Better suited to stores that can change checkout and want international coverage.

## Security and data

- We read only the order fields needed to check the shipping address and contact the customer about it.
- Data is encrypted in transit and at rest; addresses are kept for 90 days for the monthly summary, then deleted.
- Store access uses the platform's own app permissions and can be revoked from your admin at any time.
- Customer messages are sent from your sending domain and contain only the order number and address.
- All your data is deleted within 7 days of cancelling, or sooner on request.

## Your first week

Every plan starts with a check of your recent orders, then we connect your store and agree the hold rules before anything goes live.

- Day 1: Check of your last 200 orders, with results by email.
- Day 2: Store connected; hold rules and message wording agreed with you.
- Day 3–6: Checks run in watch mode: tags only, no holds, so you can see the results.
- Day 7: Holds and customer messages switched on.

## FAQ

### Does this change my checkout?

No. Address Catch checks the order right after it is placed, so it does not need Shopify Plus and works on WooCommerce and BigCommerce without theme or checkout edits.

### Where does the address data come from?

From a commercial address-validation provider that checks whether the street address and unit exist, chosen so its terms allow the corrected address to be written back to your order. We do not use the free USPS APIs, because their terms limit the data to your own USPS shipping and mailing.

### Will it change addresses without asking?

Only when there is exactly one valid match and the change is formatting: ZIP+4, street suffix, city spelling. Anything that changes where the package goes, like a house number or unit, is sent to the customer to confirm.

### What happens if the customer never answers?

You choose a wait time, for example 12 or 24 hours. After that the order goes to your team with the reason on it, so nothing sits on hold forever.

### Does it work for addresses outside the US?

The full check is for US addresses. Orders to other countries are checked for a missing house number and a postcode in the right format, and flagged rather than corrected.

### Can I see the results before holds go live?

Yes. Every plan starts with a check of your last 200 orders, showing how many would have been corrected, held or passed, then a few days in watch mode with tags only and no holds. Holds and customer messages are switched on after that.

### What does it cost if I go over my order count?

Extra orders are 3¢ each. If you go over two months in a row we suggest the next plan; you are never moved up without agreeing.

## Guides

- [A customer entered the wrong shipping address: what to do next](https://rotomal.com/order-address-check/customer-entered-wrong-shipping-address/): What to do when a customer typed the wrong address, before and after the label prints, and how to stop it happening on Shopify and WooCommerce.

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Rotomal · https://rotomal.com/order-address-check/ · hello@rotomal.com