# Parcel Recoup: Weekly UPS and FedEx invoice checks: late refunds, billing errors and claims filed.

> Parcel Recoup reads your UPS and FedEx invoices each week, matches every line to tracking, and disputes what qualifies: late air deliveries that still carry a money-back guarantee, duplicate charges, wrong surcharges, and lost or damaged packages. Both carriers still suspend the guarantee for Ground, so we check what is in force before claiming. You pay 20% of what is credited, or a flat monthly fee.

- Page: https://rotomal.com/parcel-refund-audit/
- Category: Parcel costs and claims
- Language: en
- Billing: subscription
- From: 20% of credits · no monthly fee
- Request (free, no card): https://rotomal.com/parcel-refund-audit/request/

- Guarantee check per service and ship date against the carriers' current lists. Today only UPS and FedEx air and premium international services qualify; we never file for suspended ones.
- Billing checks on every line: duplicate tracking numbers, residential surcharges on business addresses, address-correction fees, billed versus packed weight, and Additional Handling.
- Lost and damaged package claims prepared with invoice and photos inside each carrier's window: 60 days from scheduled delivery at UPS; at FedEx 60 days from shipping for US damage (21 for international) and nine months for loss.

## Carrier invoices are long, and the windows to dispute them are short

A store shipping a few hundred packages a week gets invoices with thousands of lines: base rate, fuel, residential, delivery area, address correction, additional handling and weight adjustments. Nobody on a small team reads them, so charges that don't match the package or address go unnoticed until the time to dispute them has passed.

Late-delivery refunds used to be the easy part. Both carriers suspended most money-back guarantees in 2020 and only partly brought them back. As of 7 November 2026, UPS lists its guarantee as active for four domestic air services and seven international ones, and suspended for everything else, Ground included. FedEx covers overnight, 2Day A.M. and international priority services only, for US payers. Claiming on everything wastes time; ignoring air services leaves money behind.

Lost and damaged packages are the other leak. Each claim needs the purchase invoice, photos and, for damage, the original packaging, filed inside the carrier's window. Without a routine, the small ones never get filed.

- UPS lists its Service Guarantee as active only for Next Day Air Early, Next Day Air, Next Day Air Saver and 2nd Day Air A.M. in the US, plus seven international services; it stays suspended for all others, Ground included (checked 7 Nov 2026). (source: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee)
- For US payers, FedEx's money-back guarantee covers First, Priority and Standard Overnight, 2Day A.M. and international priority services (international reinstated for ship dates from 12 February 2026). All other services, Ground and Home Delivery included, stay suspended. (source: https://www.fedex.com/en-us/service-guide/money-back-guarantee.html)
- FedEx asks for US damage or missing-contents claims within 60 calendar days of the ship date (21 days for international) and claims for lost or undelivered shipments within nine months. (source: https://www.fedex.com/en-us/customer-support/claims.html)

## How it works

1. **Invoice scan.** Choose a plan, then send your last 4 to 8 weeks of UPS or FedEx invoice files (CSV from the carrier's billing site) or a shipment export. Within 2 business days we tell you what we found and what is still inside a dispute window.
2. **Weekly audit.** Each week we match every invoice line to tracking and order data, check guarantee eligibility, duplicates, surcharges and weights, and list each finding with its evidence.
3. **Disputes and claims filed.** We submit disputes and claims through the carrier's billing and claims tools, using a separate user you create for us where your account allows it, or prepare a ready-to-submit file for you.
4. **Credits tracked.** Credits land on your carrier statement, not with us. Each month: what was claimed, credited and refused, and what to change so the charge stops recurring.

## Features

- **Guarantee eligibility check.** Per service and ship date, against the carrier's published list, including holiday extensions: UPS Air from 27 November to 2 January, FedEx plus 90 minutes from 23 November to 4 January.
- **Late air deliveries.** Compares the delivery scan with the commitment time for the service and address type, and files only where the guarantee was in force on the ship date.
- **Duplicate charges.** Flags a tracking number billed twice, or a label billed with no carrier scan at all, and queries it with the carrier.
- **Surcharge checks.** Residential charges on business addresses, delivery area surcharges against the ZIP list for that date, and address-correction fees on valid addresses.
- **Weight and dimensions.** Billed weight against your packed weight and box size; carrier adjustments above a threshold you set, and Additional Handling charges, are flagged.
- **Lost and damaged claims.** Shipments with no scan movement and customer damage reports become claims with invoice and photos, filed before the deadline.
- **Monthly summary.** Claimed, credited and refused, by carrier and cause, with the recurring causes, such as a box size that keeps tipping into dimensional weight.

## Who it's for

- **Shopify and WooCommerce stores.** Shipping 200 to 5,000 packages a month on their own UPS or FedEx account, with no one assigned to read the invoices.
- **Brands that ship air.** Gifts, perishables, samples or B2B orders sent Next Day Air or Priority Overnight, where the guarantee still applies.
- **Small 3PLs and warehouses.** Passing shipping costs to clients and needing invoices right before re-billing, split per client.

## Works with

UPS Billing Center invoice CSV, FedEx Billing Online invoice downloads, UPS and FedEx tracking, UPS and FedEx online claims, Shopify, WooCommerce, ShipStation shipment export, Shippo shipment export, CSV or Google Sheets summary

## Pricing

Billed monthly, cancel any time; every plan starts with a scan of your recent invoices. On Pay on credit you pay 20% of credits after they appear on your carrier statement. For comparison, LateShipment.com lists parcel audit at 35% of refunds (25% with its ONE+ bundle) and Refund Retriever lists 50% for shippers spending up to $250,000 a year (checked 7 November 2026). Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.

| Plan | Price | Includes |
| --- | --- | --- |
| Pay on credit | 20% of credits · no monthly fee | UPS and FedEx, no shipment limit; Weekly invoice audit; Late air refunds where the guarantee applies; Billing disputes filed; Lost and damaged claims filed, 20% of the payout; Monthly summary |
| Flat | $49 per month | Everything in Pay on credit; No percentage on credits or claim payouts; Weekly findings report with evidence; Packaging and dimensional-weight notes; Email reply within 1 business day |
| Volume | $149 per month | Everything in Flat; Up to 5 UPS or FedEx account numbers; Findings split per client for 3PLs; Quarterly surcharge review against your agreement; Quarterly call with us |

## Compared with the alternatives

- **Doing it yourself.** Free. The carriers' billing and claims sites let you dispute charges and file claims. It works if someone reads every invoice each week and knows which services are covered on which dates.
- **LateShipment.com.** Lists parcel audit and lost or damaged claims at 35% of what it recovers each, or 25% with its ONE+ bundle, charged only on success.
- **Refund Retriever.** Lists 50% of credited refunds up to $250,000 annual spend, 45% up to $500,000 and 40% up to $1 million, with no setup or monthly fee. UPS and FedEx.

## Security and data

- We work from invoice files, tracking numbers and order data; we never ask for your carrier password.
- Files are encrypted at rest and in transit and kept only while you are subscribed.
- Only the people who run your audits can open your data, and each access is logged.
- Everything is deleted within 30 days of cancelling, or sooner on request.

## Your first two weeks

Once you choose a plan, the first scan comes back within 2 business days and weekly audits start.

- Day 1: You choose a plan and send recent invoice files or a shipment export.
- Day 2: First scan and what is still disputable.
- Day 3–5: First disputes and claims filed.
- Week 2: First weekly audit; credits appear as the carrier approves them.

## FAQ

### Does UPS still refund late deliveries?

Only for some services. UPS lists its guarantee as active for Next Day Air Early, Next Day Air, Next Day Air Saver, 2nd Day Air A.M. and several Worldwide Express and Saver services, and suspended for all others, including Ground. Next Day Air Saver is measured against end of day until further notice.

### Does FedEx Ground have a money-back guarantee?

Not at the moment. FedEx applies its guarantee to First, Priority and Standard Overnight, 2Day A.M. and its international priority services, and says it remains suspended for all other services until further notice.

### How far back can you check?

Guarantee refund requests have short windows, counted in days and set in each carrier's terms of service, so the first scan covers recent invoices. Lost-package claims reach further: FedEx accepts them within nine months of the ship date.

### Do you need my UPS or FedEx password?

No. You send invoice files, or create a separate user for us where your carrier account allows it, and you can remove it at any time. We never ask for your own login.

### I buy labels through Shopify Shipping or ShipStation's rates. Does this work?

Partly. Charges billed to your own UPS or FedEx account can be disputed directly. Labels bought at a platform's rates are billed by that platform, so we prepare those cases for you to submit there.

### Is Parcel Recoup part of UPS or FedEx?

No. It is an independent service, not affiliated with or endorsed by UPS or FedEx, whose names are their owners' trademarks. The carrier makes the final decision on every credit.

## Guides

- [UPS and FedEx late delivery refunds: which services still qualify](https://rotomal.com/parcel-refund-audit/ups-fedex-late-delivery-refund/): Which UPS and FedEx services still carry a money-back guarantee in November 2026, the holiday time extensions, and how to request a late-delivery refund.
- [UPS and FedEx claims: deadlines and what to send](https://rotomal.com/parcel-refund-audit/ups-fedex-claim-deadlines/): How long you have to file a UPS or FedEx claim for a lost or damaged package, what documents to keep, and how batch claims work for shippers.

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Rotomal · https://rotomal.com/parcel-refund-audit/ · hello@rotomal.com