# UPS and FedEx late delivery refunds: which services still qualify By Rotomal team · Updated 2026-11-07 · Part of [Parcel Recoup](https://rotomal.com/parcel-refund-audit/) **Short answer:** As of 7 November 2026, UPS refunds late deliveries only for Next Day Air Early, Next Day Air, Next Day Air Saver, 2nd Day Air A.M. and seven Worldwide Express and Saver services; its guarantee is suspended for everything else, including UPS Ground. For US payers, FedEx's money-back guarantee applies to First, Priority and Standard Overnight, 2Day A.M. and its international priority services, and is suspended for all other services, including FedEx Ground and Home Delivery. Refunds are not automatic: the payer has to request them. ## Services with a guarantee in force | Carrier | US domestic | International | | --- | --- | --- | | UPS | Next Day Air Early, Next Day Air, Next Day Air Saver (to end of day), 2nd Day Air A.M. | Worldwide Express Plus, Worldwide Express, Worldwide Express NA1, Worldwide Express Saver, Worldwide Saver, Worldwide Express Freight Midday, Worldwide Express Freight | | FedEx | First Overnight, Priority Overnight, Standard Overnight, 2Day A.M., and the Extra Hours versions of the three overnight services | International First, International Priority, International Priority Express, International Priority Freight, International Priority DirectDistribution and DirectDistribution Freight | UPS says the guarantee remains suspended for all other UPS shipments and services from any origin to any destination. FedEx says the guarantee for all other FedEx services remains suspended until further notice, and that shipments delayed by regulatory changes are not eligible. ## Holiday 2026 extensions - UPS: for Air and International Air packages scheduled for delivery from 27 November to 2 January, Next Day Air Early and Worldwide Express Plus get 90 extra minutes; Next Day Air, Worldwide Express and 2nd Day Air A.M. to commercial addresses with a 10:30 a.m. or noon commitment move to 3:00 p.m.; residential Next Day Air and Worldwide Express and all other time-definite Air services move to end of day. - FedEx: from 23 November 2026 to 4 January 2027, A.M. commitment times of noon or earlier are extended by 90 minutes for First Overnight, Priority Overnight, 2Day A.M., their Extra Hours versions, some freight services and the inbound international priority services; residential deliveries with a 1:30 p.m. commitment may also be extended by 90 minutes. - A package delivered inside the extended window is on time, so it does not qualify for a refund. ## How to request a refund - Check the service and ship date against the lists above. Ground and Home Delivery packages do not qualify while the guarantee is suspended. - Compare the delivery scan with the commitment time for that service, address type and date, including any holiday extension. - Request the refund as the payer through the carrier's invoice adjustment or billing dispute tool. Act quickly: guarantee requests have a short window, counted in days, set in each carrier's terms of service. - Keep a record of the tracking number, commitment time, delivery scan and the credit, so you can see which requests were refused and why. ## If you want this done for you Parcel Recoup checks every UPS and FedEx invoice line each week, files late-delivery requests only where the guarantee was in force, and adds billing disputes and lost-package claims. It starts with a scan of recent invoices; you pay 20% of what is credited or $49 a month flat. ## FAQ ### Is the UPS Ground guarantee back? No. As of 7 November 2026 UPS lists the guarantee as suspended for all services other than the listed Air and international ones, which includes UPS Ground. ### Does FedEx refund late Ground or Home Delivery packages? No. FedEx's list of services covered by the money-back guarantee does not include them, and it says all other services remain suspended. ### When was the FedEx guarantee last changed? FedEx suspended it for time-definite services from 1 December 2025, reinstated it for US domestic overnight and 2Day A.M. services shipped from 13 January 2026, and for international priority services shipped from 12 February 2026. ### Is Next Day Air Saver still due by 3 p.m.? No. UPS says the guaranteed delivery time for Next Day Air Saver has been extended to end of day (11:59 p.m.) until further notice. ## Sources - UPS: Service Guarantee status and holiday 2026 service modifications https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee - FedEx Service Guide: money-back guarantee policy and delivery commitments https://www.fedex.com/en-us/service-guide/money-back-guarantee.html [Parcel Recoup](https://rotomal.com/parcel-refund-audit/) does this for you. Request it free, no card: https://rotomal.com/parcel-refund-audit/request/ --- Rotomal · https://rotomal.com/parcel-refund-audit/ups-fedex-late-delivery-refund/ · hello@rotomal.com