Ratecard Audit terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Ratecard Audit from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Ratecard Audit.
Who provides the service
Ratecard Audit is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Ratecard Audit checks your 3PL invoices line by line against your contract rate card and your own order and inventory data. You receive a findings report, a spreadsheet with evidence for every line and a dispute letter that you can send to your 3PL.
What is included
- A scope reply by email within 2 business days of receiving one recent invoice and your rate card: which lines we can verify and what data the audit needs, before you pay.
- Quarter audit: up to 3 monthly invoices from one warehouse.
- Full-year audit: up to 12 monthly invoices per warehouse, for up to 2 warehouses or 3PLs, including shipping pass-through against the contract markup.
- Monthly check: one 3PL, each new monthly invoice checked within 3 business days of receipt.
- Recalculation of storage, picks, packaging, receiving and returns, and a check of accessorial and minimum fees against the contract.
- Each difference marked as dispute, question or note, with a findings spreadsheet and a ready-to-send dispute letter.
- A 30-minute walkthrough call for the one-time audits.
- One-time audits delivered within 5 business days of receiving the complete data.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Quarter audit | $290 one-time | Last 3 months of invoices from one 3PL |
| Full-year audit | $590 one-time | Last 12 months, up to 2 warehouses |
| Monthly check | $99 per month | Each new invoice checked as it arrives |
One-time prices, paid after we confirm by email that we have the data to do the audit. Fixed fee, with no percentage of what you recover. The monthly check is optional and can be cancelled any time. For comparison, Implentio lists 3PL and parcel invoice reconciliation from $1,000 a month (checked 7 November 2026). Founding customer pricing applies to early-access orders. Audits are delivered within 5 business days of receiving the data.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Quarter audit: up to 3 monthly invoices from one warehouse. Full-year audit: up to 12 monthly invoices per warehouse, up to 2 warehouses or 3PLs. Work beyond these caps is quoted by email before we start and is never charged without your written OK. Monthly check: one 3PL and its monthly invoice; another 3PL needs its own plan.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not contact your 3PL, send the dispute or join a call with them unless you ask us to.
- We do not promise that your 3PL will accept a dispute or issue any credit.
- We do not take a share of credits and never handle money between you and your 3PL.
- We do not give legal or accounting advice; contract interpretation or a formal dispute should be confirmed with your lawyer or accountant.
- We do not need or ask for your own 3PL portal login.
Your responsibilities
- Check our findings and the dispute letter before you send them or rely on them.
- Send accurate and complete invoices, contracts, rate amendments, order exports and inventory reports for the period.
- Make sure you have the right to share the contract, invoices and exports with us.
- Watch the dispute deadline in your 3PL contract; we recommend a period, but you decide what to dispute and when.
- Send the dispute letter yourself and handle the discussion with your 3PL.
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Your 3PL: it decides whether to accept a dispute and issue credits; we have no control over its answer.
- Your store, WMS or inventory system exports: if they are incomplete or wrong, the recalculation for the affected lines may be incomplete or marked as a question.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Ratecard Audit, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Ratecard Audit is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Ratecard Audit is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Ratecard Audit is limited to the fees you paid us for Ratecard Audit in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Ratecard Audit; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.