Refund and cancellation policy
This refund and cancellation policy explains how you can cancel a Rotomal plan and when you get your money back. In short: monthly plans can be cancelled at any time, one-time services are paid only after we confirm the scope, and you are refunded in full if we cannot deliver what was agreed.
Requests are free
Submitting a request on this site creates no subscription and no charge. A plan starts only when we confirm your order by email and payment has been agreed.
Monthly and yearly plans
You can cancel at any time by emailing us. Service continues to the end of the period you have paid for, and you are not charged again. Founding-customer prices are locked for 12 months from your start date.
One-time services
One-time services are paid once, after we confirm the scope by email. If we cannot deliver what was agreed, you are refunded in full.
If we cannot deliver
We set up accounts within 2 business days of the confirmation email. If we cannot deliver the service you requested, we tell you, and nothing is owed; anything already paid for that service is refunded in full.
How to ask for a refund or cancel
Email hello@rotomal.com from the address you ordered with, and name the product. We reply within one business day. Refunds are made through the payment provider that took the payment.
Your legal rights
This policy does not limit any right you have under consumer protection law where you live.