Delivery policy
Rotomal sells online software and services only, so nothing physical is shipped. This delivery policy explains what delivery means for our products: when your account is set up, when one-time work starts, how you receive it, and what happens if we cannot deliver within the time stated on the product page.
What is delivered
Access to an online service, or the result of a one-time service such as converted files, a configuration or a report. Everything is delivered digitally, by email or through the service itself, worldwide, at no delivery cost.
Delivery times
- Subscriptions: your account is set up within 2 business days of the confirmation email.
- One-time services: work starts within 2 business days of the confirmation email, and the expected turnaround is stated on each product page.
If something is late or cannot be delivered
We tell you by email as soon as we know. If we cannot deliver the service you requested, nothing is owed, and anything you paid for that service is refunded in full under our refund policy.
Contact
Questions about a delivery: hello@rotomal.com.