Ship-To Clean terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Ship-To Clean from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Ship-To Clean.
Who provides the service
Ship-To Clean is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Ship-To Clean is a one-time clean of your B2B customer and ship-to file before a 3PL or ERP move. We merge duplicates, standardise addresses to postal format and verify US addresses in a Smarty account in your company's name, then deliver an import file, a review list and a merge map from old to new IDs.
What is included
- The row count, plan and a fixed quote confirmed by email within 2 business days, before you pay.
- Small file: up to 1,000 rows, with duplicates merged, postal standardisation, US verification within Smarty's free trial, field clean-up, a review list and CSV or Excel output.
- Standard: up to 10,000 rows, adding output in your ERP, WMS or 3PL template, a residential versus commercial flag, non-US rows standardised and listed, a 30-minute review call and one re-run.
- Large: up to 50,000 rows, adding two source files merged into one master list, customer-level grouping and two re-runs.
- Delivery within 5 business days of the go-ahead for files up to 50,000 rows.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Small file | $39 one-time | Up to 1,000 ship-to rows |
| Standard | $190 one-time | Up to 10,000 ship-to rows |
| Large | $490 one-time | Up to 50,000 ship-to rows |
One-time price per file, paid after we send a fixed quote by email. US verification lookups run on a Smarty subscription in your company's name and are billed by Smarty, not by us: its free trial covers 1,000 lookups, and its Professional plan starts at $552 a year (checked 7 November 2026). This keeps the work inside the provider's terms. For comparison, Melissa sells verification credits from $40 for 10,000, at 3 credits per US address, for you to run yourself. Founding customer pricing applies to early-access orders. Over 50,000 rows: quote on request.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Small file: up to 1,000 rows. Standard: up to 10,000 rows, one re-run. Large: up to 50,000 rows, up to two source files, two re-runs. Over 50,000 rows, non-US verification or extra re-runs are quoted by email before we start and are never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- Smarty lookups are not included; they run on a Smarty subscription in your company's name and are billed by Smarty.
- We do not use the free USPS API to clean your list.
- We do not change addresses where goods go, or merge records we are not certain of, without your decision; those go on the review list.
- Verification of Canadian and other non-US addresses is not included; it is quoted on request.
- We do not keep your list or add your addresses to any database of our own.
Your responsibilities
- Check the import file, review list and merge map before importing them into your new system.
- Send an accurate and complete export and your new system's import template.
- Make sure you have the right to share the customer and address data with us for this purpose.
- Open and pay for the Smarty account in your company's name, add us as a user acting on your behalf and stay responsible for that account.
- Decide on the rows in the review list.
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Smarty: US verification depends on your Smarty account, its plan and its terms; if the account lapses, runs out of lookups or Smarty asks for outside help to be named on your order form, verification waits until that is resolved.
- Loqate or Melissa: if you already hold a licence with one of them, we can work in your account instead, under that provider's terms.
- Your new ERP, WMS or 3PL: if its import template changes, the output layout may need to be adjusted.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Ship-To Clean, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Ship-To Clean is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Ship-To Clean is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Ship-To Clean is limited to the fees you paid us for Ship-To Clean in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Ship-To Clean; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.