Dispatch Ready terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Dispatch Ready from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Dispatch Ready.
Who provides the service
Dispatch Ready is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Dispatch Ready is a monthly subscription that checks each new Indian order's pincode, address and phone before dispatch, tags weak orders in your store with the reasons, and on paid plans sends the customer a WhatsApp fix link through your own provider. You decide what happens to held orders.
What is included
- Lite ($5 a month): 100 orders checked per month, pincode and city match, address completeness score, phone format check and order tags and notes.
- Growth: 2,000 orders checked per month, a WhatsApp fix link for weak orders, repeat-RTO phone and pincode flags from your history, a weekly RTO-by-pincode report and email support within one business day.
- Scale: 10,000 orders checked per month, up to 3 stores, custom hold rules per courier and order value and a monthly review call on RTO patterns.
- Each new order checked within a minute of the order.
- Setup within 2 business days, starting in watch mode (tags and notes only) before holds or messages go live.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Lite | $5 per month | For a small store or a test month |
| Growth | $12 per month | Brands with up to 2,000 orders a month |
| Scale | $39 per month | Brands with up to 10,000 orders a month |
Billed monthly in USD, cancel any time. Order counts are new orders checked per month. WhatsApp and SMS messages are sent through your own provider and billed by them. Founding customer pricing stays fixed while you remain subscribed. We set up new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Lite: 100 orders checked per month, per account. Growth: 2,000 orders per month. Scale: 10,000 orders per month and up to 3 stores. If you go over the monthly allowance nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused allowance does not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not cancel orders; we only tag and hold.
- WhatsApp and SMS messages are not included; they are sent through your own provider and billed by them.
- We do not change your checkout or theme.
- We do not replace your COD confirmation app.
- We do not promise a lower RTO rate or that a checked address will be delivered.
Your responsibilities
- Check tags, holds and message wording before relying on them, and decide what to do with held orders.
- Keep your store connection, order exports and courier RTO and NDR reports accurate and complete.
- Make sure you have the right to share your customers' order details with us and to message them on WhatsApp, and that messages go only to customers as you approve.
- Hold and pay for your own WhatsApp Business Platform provider account if you use the fix link.
- Revoke store access from your admin when you stop using the service.
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- India Post All India Pincode Directory: pincode checks follow the latest published version; if it is out of date, some pincodes may be flagged or missed.
- Shopify, WooCommerce and Shiprocket: changes to their APIs, permissions or export formats can delay checks until the connection is updated.
- WhatsApp Business Platform provider: if your provider fails or changes its terms, fix links are sent by email or the order is tagged for a call instead.
- Courier reports (Shiprocket, Delhivery): the weekly report depends on the RTO and NDR exports you upload.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Dispatch Ready, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Dispatch Ready is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Dispatch Ready is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Dispatch Ready is limited to the fees you paid us for Dispatch Ready in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Dispatch Ready; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.