Demurrage Check terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Demurrage Check from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Demurrage Check.
Who provides the service
Demurrage Check is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Demurrage Check is a monthly subscription. You forward your demurrage and detention invoices; a person on our team checks each one against the FMC billing rule (46 CFR 541.6 and 541.7), recalculates free time from your dates, gives a verdict of pay, dispute or ask, and drafts a dispute letter for you to send from your own email.
What is included
- The plan that fits your invoice volume confirmed by email before you pay.
- Starter: up to 5 invoices a month, required-contents and 30-day issuance checks, free-time recalculation, a dispute letter for every flagged invoice, deadline reminders and a monthly summary.
- Importer: up to 25 invoices a month, adding carrier reply tracking and follow-up letters, wrong-party and duplicate-invoice flags, CSV export and email support within one business day.
- Forwarder: up to 100 invoices a month, adding separate tracking per client, intermediary 30-day extension tracking and a quarterly review call.
- Each invoice checked within one business day; an email reminder three business days before your request deadline if a dispute is still unsent.
- Account set up within 2 business days.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Starter | $39 per month | Importers with a few containers a month |
| Importer | $99 per month | Regular importers and e-commerce brands |
| Forwarder | $249 per month | Small forwarders, NVOCCs and customs brokers |
Billed monthly, cancel any time. We confirm the plan that fits your volume by email before you pay. Flat fees, with no contingency share of what you recover. Plans count invoices checked per month; extra invoices are $6 each, or $4 on Forwarder. We found no service publishing a price for checking demurrage and detention invoices against the FMC rule when we checked on 7 November 2026. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Starter: up to 5 invoices checked per month. Importer: up to 25. Forwarder: up to 100. If you go over the monthly allowance nothing is blocked; we tell you by email, and you pay $6 per extra invoice ($4 on Forwarder), or from the next month you move to the plan that fits. Unused allowance does not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not contact the carrier or billing party unless you ask us in writing.
- We do not promise that any invoice will be cancelled, reduced or refunded.
- We take no contingency share of what you recover.
- We do not give legal advice and do not handle contested claims, formal complaints, FMC proceedings or litigation.
- Trucking detention on domestic legs and fees billed by your customs broker fall outside the FMC rule we check against.
Your responsibilities
- Check each verdict and dispute letter before you send it or pay the invoice.
- Forward complete invoices and accurate arrival notices, gate-out and empty-return dates.
- Make sure you have the right to share the invoices and shipping documents you forward, including client documents on the Forwarder plan.
- Send disputes from your own email before the request deadline, and forward carrier replies to us.
- Decide whether to push a dispute further, for example through the FMC's dispute resolution services or an attorney.
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Demurrage Check is an invoice-checking and document-drafting service. We are not a law firm, not a maritime attorney and not affiliated with the FMC. You decide whether to pay or dispute, send the dispute in your own name and stay responsible toward the carrier, the billing party and the FMC. The billing party's response and any FMC or court decision are final and outside our control. For contested claims, formal complaints or litigation, talk to a maritime attorney or the FMC.
Outside services
- Carriers, NVOCCs and billing parties: they decide how to answer a dispute and whether to issue a credit.
- Federal Maritime Commission: if the FMC changes Part 541, our checks follow the rule as it stands at the time of each check.
- Email forwarding (Outlook, Gmail or your mail server): if a mail rule fails, invoices may not reach us; we check only what we receive.
- Terminal, tracking and carrier portal exports: free-time recalculation depends on the dates you provide.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Demurrage Check, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Demurrage Check is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Demurrage Check is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Demurrage Check is limited to the fees you paid us for Demurrage Check in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Demurrage Check; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.