Drawback Workbook terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Drawback Workbook from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Drawback Workbook.
Who provides the service
Drawback Workbook is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
One-time preparation of a drawback workbook: your US import entries matched to your exports, destructions and supplier returns, with duty per unit, potential refund and the 5-year date for each entry, for you or your licensed customs broker to use when preparing a claim.
What is included
- An eligibility check ($39 once, credited in full against a Workbook ordered within 30 days) on up to 25 export, return or destruction records, with a reply within two business days.
- Workbook: up to 300 import entry lines and 1,000 export or return records.
- Workbook Plus: up to 3,000 entry lines across several years, importer numbers or brokers, with substitution matching by 8-digit HTS for your broker to review.
- Import-to-export matching with the method stated, duty per unit and potential refund, a 5-year calendar with an ICS file, a duty-type screen, a rejected goods file and a gap list.
- Delivery in up to 5 business days after we receive complete records, with entries closing within 90 days matched first.
- Workbook Plus also includes one update after your broker's questions and email help for 60 days.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Eligibility check | $39 one-time | Up to 25 export, return or destruction records |
| Workbook | $249 one-time | Up to 300 import entry lines and 1,000 export or return records |
| Workbook Plus | $590 one-time | Up to 3,000 entry lines, several years or importer numbers |
One-time prices, paid once after the eligibility check confirms the record count. The $39 check is credited in full against a Workbook ordered within 30 days. No percentage of your refund. We organize your own records into a workbook; we do not prepare, sign or file drawback claims or Form 7553, because under 19 U.S.C. 1641 that is customs business only a licensed customs broker may do for others. You file as claimant, or your licensed broker prepares and files. We cannot promise a refund: CBP decides every claim. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
The eligibility check covers up to 25 export, return or destruction records. Workbook covers up to 300 import entry lines and 1,000 export or return records. Workbook Plus covers up to 3,000 entry lines, with one update after your broker's questions and 60 days of email help. Work beyond these caps is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not prepare, sign or file drawback claims or Form 7553, and we never send anything to CBP.
- We are not a licensed customs broker and are not affiliated with CBP.
- We cannot promise a refund. CBP decides every claim.
- We do not decide whether Section 232 or IEEPA duties can be claimed; we flag them for your broker.
- We never ask for or use your ACE login.
- This is not legal, tax or accounting advice.
Your responsibilities
- Send complete and accurate entry summaries, invoices, export records, return authorizations and destruction records.
- Check the workbook, or have your licensed broker check it, before anything is prepared or filed.
- File, or have your licensed broker file, within the 5-year deadline, and give any Form 7553 notice on time.
- Keep your own original records, since drawback records must be retained.
- Have the right to share the records you send, including documents from your broker or suppliers.
- Ask your accountant how to book any refund.
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
We organize your own records into a workbook. We prepare data only. Under 19 U.S.C. 1641, preparing documents to be filed with CBP for someone else is customs business that only a licensed customs broker may do, and we are not a broker. You, as claimant, or your licensed customs broker prepare, sign and file anything submitted to CBP, including drawback claims and Form 7553, and stay responsible toward CBP for it. CBP decides every claim, and its decision is final and outside our control.
Outside services
- CBP and ACE: we rely on reports you export from ACE or receive from your broker. If CBP changes its rules, guidance or report formats, the workbook reflects what was published when we built it.
- Your licensed customs broker: their review, questions and filing are their own service, not ours.
- Shopify, WooCommerce and marketplace order exports: if an export is incomplete, matching can be incomplete, and unreconciled quantities show up on the gap list.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Drawback Workbook, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Drawback Workbook is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Drawback Workbook is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Drawback Workbook is limited to the fees you paid us for Drawback Workbook in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Drawback Workbook; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.