ASN Desk terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order ASN Desk from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to ASN Desk.
Who provides the service
ASN Desk is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly subscription to ASN Desk: GS1-128 carton labels and matching EDI 856 advance ship notices built to your retailer's specification. On the Portal plan you enter the ASN sheet in the retailer's portal; on the Connected plans we run an EDI connection for you.
What is included
- The fitting plan and any network fees confirmed by email within 2 business days of receiving the retailer's EDI pack and routing guide, before you pay.
- Portal: 1 retailer with a web EDI portal, up to 20 shipments a month, GS1-128 labels as PDF or ZPL and an ASN sheet per shipment with the same SSCCs.
- Connected: 1 retailer or trading partner, up to 50 shipments a month, 850 in, 856 and 810 out, 997 handled, through a hosted EDI network account in your name, with mapping and retailer testing included.
- Connected Plus: up to 3 retailers or trading partners, up to 150 shipments a month, pallet labels, routing guide review for each new retailer, monthly chargeback review and QuickBooks or Xero export.
- Retailer rejections explained in plain English with a corrected resend, usually within one business day (Connected plans).
- Portal plans start within 2 business days; new EDI connections are set up within 15 business days plus the retailer's own testing time.
- Email support within 1 business day.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Portal | $49 per month | One retailer that takes ship notices in its web portal |
| Connected | $149 per month, plus EDI network fees at cost | One retailer, full EDI connection run for you |
| Connected Plus | $299 per month, plus EDI network fees at cost | Up to three retailers |
Billed monthly, cancel any time. For founding customers, setup is included in the monthly price, including mapping and retailer testing on the Connected plans. Connected plans run through a hosted EDI network account in your name; its fees, including any VAN charges, are passed through at cost and quoted by email before you commit. You need your own GS1 Company Prefix from your GS1 member organisation; we do not sell barcodes or prefixes. For comparison, EDIBridge lists self-managed EDI from $49 a month and managed plans from $199 a month, and Orderful lists Web EDI at $189 a month per trading partner (checked 7 November 2026). Founding customer pricing stays fixed while you remain subscribed. Portal plans start within 2 business days; new EDI connections are set up within 15 business days, plus the retailer's own testing time.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Portal covers 1 retailer and up to 20 shipments a month, Connected 1 retailer or trading partner and up to 50 shipments a month, and Connected Plus up to 3 retailers or trading partners and up to 150 shipments a month. If you go over your monthly allowance, nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused allowance does not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 15 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not sell GS1 Company Prefixes or barcodes.
- EDI network fees, including any VAN charges, are passed through at cost and are not included in the monthly price.
- We do not promise that you will have no chargebacks; the retailer decides what is compliant.
- On the Portal plan we do not enter or upload the ASN in the retailer's portal for you.
- We do not pack, label or ship cartons, and we cannot support retailers whose requirements the requirements check shows we cannot meet.
Your responsibilities
- License your own GS1 Company Prefix and keep it active.
- Enter accurate carton contents, weights, carrier and tracking or BOL numbers for each shipment.
- Check labels and ASN sheets before you print, ship or submit them, and edit cartons before confirming a shipment.
- Make sure what is physically shipped matches the labels and ASN, and that the ASN reaches the retailer on time.
- On the Portal plan, enter or upload the ASN sheet in the retailer's portal yourself.
- Have the right to share the retailer documents, specifications and order data you send us.
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Hosted EDI network (AS2, SFTP or VAN), in your name: if it is unavailable or changes its fees, documents may be delayed, and fee changes are passed through at cost.
- Your retailer or trading partner: its specifications, portal, testing schedule and approval decide when you go live and what it accepts. If it changes its specs, mapping may need updating.
- GS1: SSCCs depend on your GS1 Company Prefix licence. If it lapses, labels cannot be numbered correctly.
- QuickBooks and Xero: exports depend on their import formats; if those change, an export may need adjusting.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide ASN Desk, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
ASN Desk is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
ASN Desk is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about ASN Desk is limited to the fees you paid us for ASN Desk in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering ASN Desk; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.