Address Clean terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Address Clean from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Address Clean.
Who provides the service
Address Clean is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Address Clean cleans one file of Israeli addresses for a one-time fee. We return your CSV or Excel file with official city and street names, flagged house numbers, a status for every row and Hebrew and English output. There is no zip code column until Israel Post approves the use of its address file in writing.
What is included
- The column mapping, row count and final price confirmed in writing by email before you pay.
- Small file: up to 2,000 rows. Medium file: up to 10,000 rows. Large file: up to 50,000 rows.
- Official city and street names, missing and malformed house numbers flagged, Hebrew and English output and a review sheet for flagged rows.
- Medium file adds duplicate flagging, splitting a full-address column into fields, one re-run of rows you fixed and a 20-minute call on the results.
- Large file adds up to three files or sheets per order, an output layout for your target system, two re-runs and delivery in priority batches.
- The full file returned within 2 business days of payment; re-runs within 14 days on plans that include them.
- While zip codes are unavailable, every order is half price (₪74.50, ₪195 or ₪495) and has no zip code column.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Small file | ₪149 one-time | Up to 2,000 rows |
| Medium file | ₪390 one-time | Up to 10,000 rows |
| Large file | ₪990 one-time | Up to 50,000 rows |
One-time price per file, in shekels before VAT. We confirm the final price in writing before you pay. Founding customer pricing for early-access orders. The zip code column is not available yet: it needs Israel Post's written approval to use its address file in a service like this, and we do not have that approval today. Until it is in place, every order is half price (₪74.50, ₪195 and ₪495) and has no zip code column, or you can wait for the approval with no commitment. Over 50,000 rows: quote on request.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
One purchase covers one file up to the plan's row limit: 2,000 rows (Small), 10,000 rows (Medium) or 50,000 rows (Large, up to three files or sheets). Over 50,000 rows, or work beyond the plan's re-runs, is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- No zip code column until Israel Post approves the use of its address file in writing; we do not have that approval today and cannot promise it.
- We do not guess addresses we cannot match. Such rows are flagged with the reason and left as they are.
- We do not delete rows, including duplicates; we only flag them.
- We are a data cleaning service, not a courier, and we do not promise that every parcel will be delivered.
- We do not guarantee the accuracy of the government lists or of Israel Post's data.
- We do not give legal advice on your obligations under Israeli privacy law.
Your responsibilities
- Check the cleaned file and the flagged rows before you load it into a system or ship to those addresses.
- Send an accurate and complete file and confirm the column mapping we propose.
- Make sure you have the right to share the personal data in the list with us for this purpose.
- Decide on and fix the rows we flag, with your customers if needed.
- Check your own obligations under Israeli privacy law, with a lawyer if needed.
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Population and Immigration Authority lists on data.gov.il: if they are out of date or change, city and street matching follows the version we used.
- Israel Post address file: zip codes depend on Israel Post's written approval and its terms. If approval is not given or is withdrawn, there is no zip code column.
- Couriers: each courier's own acceptance and delivery rules still apply after cleaning.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Address Clean, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Address Clean is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Address Clean is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Address Clean is limited to the fees you paid us for Address Clean in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Address Clean; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.