Prüfpaket terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Prüfpaket from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Prüfpaket.
Who provides the service
Prüfpaket is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Prüfpaket is a one-time setup service for German online shops selling alcohol, tobacco or e-cigarettes. We check your checkout, shipping options and notices and, on the Setup and Multi-channel plans, configure an age check at checkout through a verification service in your name and DHL Ident-Check for the age-restricted items.
What is included
- Check: a written review of checkout, shipping options and notices, the age level per product group, suitable verification services and a prioritised gap list, delivered within 2 business days; credited against Setup within 30 days.
- Setup: one online shop, with items tagged, the age check configured for those items only, DHL Ident-Check set for those parcels, product, checkout and shipping wording, test orders and a one-page team procedure.
- Multi-channel: everything in Setup plus up to two more sales channels, up to three shipping services, mixed baskets and gift boxes, and email help for 60 days.
- Setup finished within 5 business days of shop access.
- If your verification service or DHL changes settings or booking within 60 days of handover, adjusting your setup is included in the plan price (Setup and Multi-channel).
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Check | €19 one-time | A written gap check to act on yourself |
| Setup | €149 one-time | One online shop, set up and tested |
| Multi-channel | €349 one-time | Shop plus marketplaces or several carriers |
One-time prices, paid after we confirm the scope. The check arrives within 2 business days; setup is finished within 5 business days of shop access. Verification service fees and DHL surcharges are paid by you to those providers. Prices include VAT. Founding customer pricing for early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Check covers one written review. Setup covers one online shop. Multi-channel covers one shop plus up to two more sales channels and up to three shipping services. Work beyond these caps is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 7 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not give legal advice and do not guarantee any legal outcome.
- Verification service fees and DHL surcharges are not included; you pay them directly to those providers, together with return costs when a delivery fails.
- We do not receive, see or store your customers' ID data.
- We do not perform the age or identity check ourselves; the verification service and the DHL courier do.
- We do not handle cease-and-desist letters or disputes; ask a German lawyer.
Your responsibilities
- Check our setup, wording and test orders before you rely on them, and check them again when you add products or channels.
- Give us accurate and complete information about your platform, carriers and range, including which items are age-restricted.
- Make sure you have the right to share the shop access and information you give us.
- Open the verification service account in your name, keep a DHL setup that supports Ident-Check (electronic shipment data) and pay their fees.
- Create the staff account we work through and remove it when we finish.
- Follow the team procedure in daily operations, including informing customers and handling failed deliveries and refunds.
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Prüfpaket is a setup service. We are not a law firm, not an age verification provider and not a carrier, and we do not certify that your shop meets the Youth Protection Act or any other law. You stay responsible for checking age at order and at handover and for complying with youth protection rules toward authorities and courts. The verification service and DHL perform the checks under their own terms; DHL states it does not guarantee that its services meet every legal requirement. Decisions by carriers, authorities or courts are final and outside our control.
Outside services
- Age verification service (for example OneGuard or a Shopware plugin): if it fails, changes or ends its service, the check at checkout may stop working until it is reconfigured.
- DHL Ident-Check: DHL sets the surcharge, conditions and booking rules; if delivery or the ID match fails, DHL returns the parcel to you at your cost.
- Shopify, Shopware and WooCommerce: platform or plugin updates can change the settings we configured.
- Other carriers and marketplaces (Multi-channel): checks depend on what each service actually offers.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Prüfpaket, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Prüfpaket is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Prüfpaket is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Prüfpaket is limited to the fees you paid us for Prüfpaket in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Prüfpaket; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.