Pacote Declarado terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Pacote Declarado from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Pacote Declarado.
Who provides the service
Pacote Declarado is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Pacote Declarado is a monthly subscription for shipments in Brazil that do not require an NF-e. We check each shipment's data and either issue the DC-e in batches with your non-taxpayer company's A1 certificate through an issuing provider, or give you checked data to enter in the free government issuer, and return the DACE PDFs and access keys.
What is included
- Check (R$ 29 once, credited in full against your first month if you subscribe within 30 days): a review of your type of shipment against what your state SEFAZ and Correios publish, and what your shipping data is missing, within 2 business days.
- Shipments: up to 150 DC-e a month, a data check on every shipment, batch issuing or data ready for the free issuer, DACE PDFs and access keys, a link for recipients to provide their CPF and email support within one business day.
- Store: up to 600 DC-e a month, automatic import from a spreadsheet or Google Sheets, up to 2 CNPJs, a volume and frequency alert and a monthly archive of all DC-e.
- Shipments with missing data come back to you instead of being issued.
- Set-up within 5 business days of choosing a plan.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Check | R$ 29 one-time | To find out whether your case is DC-e or NF-e |
| Shipments | R$ 39 per month | Up to 150 DC-e a month |
| Store | R$ 79 per month | Up to 600 DC-e a month |
Issuing the DC-e through government systems is free; you pay for the work of checking, batch issuing and organising. Billed monthly, cancel any time. The check costs R$ 29 once and is credited in full against your first month if you subscribe within 30 days. DC-e above the allowance cost R$ 0.15 each. Founding customer pricing stays fixed while you remain subscribed. Set-up takes up to 5 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Shipments: up to 150 DC-e a month. Store: up to 600 DC-e a month and up to 2 CNPJs. If you go over the monthly allowance nothing is blocked; we tell you by email, and DC-e above the allowance cost R$ 0.15 each, or from the next month you move to the plan that fits. Unused allowance does not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- The DC-e does not replace an NF-e or NFC-e, and we do not issue NF-e.
- Without a certificate, we do not enter the data in the government issuer for you; that stays with you and your gov.br.
- We do not give accounting, tax or legal advice, and we do not decide whether your case requires a DC-e or an NF-e.
- We never ask for your gov.br, store or Correios passwords.
Your responsibilities
- Check the data, DC-e and DACE before printing labels and posting.
- Send accurate and complete shipment data: CPF or CNPJ, addresses, postcodes, descriptions, quantities and unit values that match the contents.
- Make sure you have the right to share your recipients' data with us for issuing.
- Confirm with your accountant that your shipments qualify for a DC-e and that the sender is not an ICMS taxpayer where required, and act on our NF-e alerts.
- Keep a valid A1 certificate if you choose batch issuing, and enter data in the free issuer yourself if you do not.
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Pacote Declarado is a software and organisation service. We are not an accountant, not a tax advisor and not a law firm. The DC-e is issued in your name, with your certificate or by you in the government issuer, and you (with your accountant) decide whether a DC-e is the right document and remain responsible toward SEFAZ, the tax authorities and Correios for every declaration. Decisions by SEFAZ, the authorisation service and Correios are final and outside our control.
Outside services
- Emissor DCE, the official DC-e app and the DC-e authorisation service: if they are unavailable or change, issuing is delayed until they work again.
- Tax document issuing provider: batch issuing with your certificate depends on the provider; if it fails or changes, we may give you the checked data for the free issuer instead.
- Correios: posting rules and pre-posting requirements are set by Correios.
- Google Sheets and your spreadsheet or system exports: automatic import depends on them.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Pacote Declarado, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Pacote Declarado is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Pacote Declarado is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Pacote Declarado is limited to the fees you paid us for Pacote Declarado in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Pacote Declarado; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.