CEP Conferido terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order CEP Conferido from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to CEP Conferido.
Who provides the service
CEP Conferido is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly subscription to CEP Conferido, which checks the CEP, street number and unit of each new Brazilian order against your store, holds problem orders with a tag and sends the customer a link to confirm or correct the address.
What is included
- Starter: 300 orders checked per month, CEP versus typed address, number, unit and city-wide CEP checks, hold tags, a confirmation link by email and a monthly summary.
- Growth: 2,000 orders checked per month, everything in Starter, a confirmation link on WhatsApp, an area code versus region warning, a Bling or Melhor Envio connection and email support within one business day.
- Scale: 8,000 orders checked per month, everything in Growth, up to 3 stores, hold rules per carrier, a report of the CEPs and bairros with most problems and a setup call with your team.
- A check of your last 200 orders at the start of every plan, with results by email.
- Setup within 2 business days, followed by a watch-only period before any order is held.
- Formatting fixes written to the order only when there is a single option, with the original kept.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Starter | R$ 29 per month | Stores with up to 300 orders a month |
| Growth | R$ 79 per month | Stores with up to 2,000 orders a month |
| Scale | R$ 199 per month | Brands with up to 8,000 orders a month |
Billed monthly in Brazilian reais, cancel any time. Counts are new orders checked per month; extra orders are R$ 0.10 each. WhatsApp messages go out through your own provider and are billed by them. Founding customer pricing stays fixed while you remain subscribed. We set up new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Starter covers 300 new orders checked per month, Growth 2,000 and Scale 8,000 (Scale also up to 3 stores). If you go over your monthly allowance, nothing is blocked; we tell you by email, and from the next month you move to the plan that fits, or pay R$ 0.10 for each extra order. Unused allowance does not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not change a number, unit, bairro or CEP without the customer's confirmation.
- WhatsApp messages go out through your own provider and are billed by it.
- We do not print labels, ship orders or contact carriers.
- We do not promise that every address is deliverable; new CEPs may be missing from lookup databases and then get a warning only.
- CEP Conferido is software, not legal advice, including on LGPD.
Your responsibilities
- Check held orders and suggested addresses before you print labels or ship.
- Make sure the order data your store sends is accurate and complete.
- Choose the hold rules and the customer reply wait time, and handle orders escalated to your team.
- Have the right to share customer address and phone data with us as your processor, and keep your privacy policy up to date.
- Keep your WhatsApp Business provider account active if you use the WhatsApp link.
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Store platforms and Bling (Nuvemshop, Shopify, WooCommerce, Loja Integrada): if a platform changes its connection or permissions, checks or hold tags may pause until the connection is restored.
- CEP lookup services such as ViaCEP: if they are unavailable or out of date, orders may get a warning instead of a full check.
- Your WhatsApp Business provider: if it fails or blocks a message, the customer may not receive the link; the order then goes to your team after the wait time.
- Melhor Envio: if the connection changes, carrier-related hold rules may need adjusting.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide CEP Conferido, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
CEP Conferido is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
CEP Conferido is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about CEP Conferido is limited to the fees you paid us for CEP Conferido in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering CEP Conferido; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.