Emissor Nacional Pronto terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Emissor Nacional Pronto from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Emissor Nacional Pronto.
Who provides the service
Emissor Nacional Pronto is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A one-time technical setup service for Brazil's national NFS-e: a written check (R$ 29), and on the Setup and Accountant packages a guided video call (about 45 minutes) where you log in to the Emissor Nacional yourself, we help set up your company and services, and we issue your first invoice together, followed by a one-page summary.
What is included
- Check (R$ 29, credited against Setup or Accountant if you order within 30 days): your city's status in the national standard, the right login for your type of company, suggested service codes to confirm with your accountant and a step list, by email within one business day
- Setup: first access or digital certificate set up, up to 5 services with national tax code and NBS, first NFS-e issued with you, accountant access by representation, one-page summary
- Setup: questions by email until 31 March 2027
- Accountant: up to 10 CNPJs, everything in Setup for each client, calls held directly with your clients, a board of clients already issuing, priority slots until the end of December
- A check with your ERP or paid-issuer vendor on whether their integration already points to the Emissor Nacional API
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Check | R$ 29 one-time | A written answer: what applies to you and where to start |
| Setup | R$ 49 one-time | Everything set up with you in one video call |
| Accountant | R$ 390 one-time | Accounting firms and several CNPJs |
One-time prices per CNPJ, in Brazilian reais, final amount. Every package is paid once, after email confirmation; the R$ 29 check is credited in full against Setup or Accountant if you order within 30 days. No monthly fee and no commission: the Emissor Nacional is official and has no monthly fee; if you choose a paid issuer, you pay it directly. Founding customer prices for early-access orders. Competitor prices checked on 3 November 2026.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Prices are per CNPJ. Setup covers one CNPJ, one video call and up to 5 services. Accountant covers up to 10 CNPJs, at R$ 35 per additional CNPJ as stated on the page. Work beyond these caps is quoted by email before we start and is never charged without your written OK. The Check costs R$ 29 per CNPJ and is credited in full against Setup or Accountant if you order within 30 days.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not give tax advice; service codes, rates and the IBS/CBS regime are decided by your accountant or the city
- We do not log in for you and do not store your passwords, certificates or invoices
- We do not do custom programming for ERPs or invoicing tools
- We cannot enable a city that has not signed up to or configured the national standard
- The Emissor Nacional is free; any paid issuer or digital certificate you choose is paid directly to its provider
Your responsibilities
- Check every invoice and setting before you issue, cancel or replace an NFS-e
- Give us accurate questionnaire data (CNPJ, city, services, how you invoice today)
- Log in to the Emissor Nacional yourself and keep your password and certificate to yourself
- Confirm the suggested service codes and tax settings with your accountant
- Have the right to share the company and customer data you show or send us
- Be available for the booked video call; on the Accountant package, make sure your clients join their calls
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
This service touches electronic invoicing reported to Brazilian tax authorities. We are not an accounting firm, not a tax advisor and not an official issuer: we provide technical setup guidance only. You (or your accountant) review, issue, cancel and replace every NFS-e and stay fully responsible toward the city, the Receita Federal and the Simples Nacional for its content, codes, rates and deadlines. The decisions and system status of the city, the Emissor Nacional and the tax authorities are final and outside our control.
Outside services
- Emissor Nacional da NFS-e (web, NFSe Mobile app and API): if it is unavailable or its rules change, the call or first invoice may need to be rescheduled or redone
- Your city's agreement and configuration in the national standard: if the city is not enabled, invoices cannot be issued until the city acts
- Digital certificate providers (ICP-Brasil e-CNPJ and e-CPF): if a certificate is missing, expired or invalid, access or API issuing may not work
- Your ERP or paid issuer: whether its integration works with the Emissor Nacional API depends on that vendor
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Emissor Nacional Pronto, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Emissor Nacional Pronto is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Emissor Nacional Pronto is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Emissor Nacional Pronto is limited to the fees you paid us for Emissor Nacional Pronto in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Emissor Nacional Pronto; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.