Zustellklar terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Zustellklar from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Zustellklar.
Who provides the service
Zustellklar is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly subscription that checks every new order with a delivery address in Germany for typical errors (Postnummer, Packstation number, postcode, town, street, house number) and flags suspect orders in your shop with the reason, so your team can resolve them before the DHL label is printed.
What is included
- Trial run (€5, credited against your first month of Shop or Growth if you order within 30 days): your last 500 orders checked once, with flagged addresses, reasons and error frequency within 2 business days
- Shop: up to 500 orders a month, Packstation, post office and home addresses, flag by tag or note, German follow-up templates, monthly summary, one shop
- Growth: up to 3,000 orders a month, up to three shops or clients, optional DHL validation with your account, custom rules, quarterly checkout recommendations, email reply within one business day
- Ongoing check set up within 3 business days of your approval
- Read access to orders; the only thing we write is the flag
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Trial run | €5 one-time | Your last 500 orders, checked once |
| Shop | €19 per month | Up to 500 orders a month |
| Growth | €49 per month | Up to 3,000 orders a month |
Cancel monthly, prices exclude VAT. The trial run costs €5 once, without obligation, and is credited in full against your first month of Shop or Growth if you order within 30 days. We count checked orders with a delivery address in Germany. More than 3,000 orders a month on request. Founding customer pricing for early-access accounts.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Shop covers up to 500 and Growth up to 3,000 checked orders a month with a delivery address in Germany; Shop covers one shop, Growth up to three shops or clients. If you go over your monthly allowance nothing is blocked: we tell you by email, and from the next month you move to the plan that fits. More than 3,000 orders a month is quoted on request. Unused allowance does not roll over. The €5 trial run is one per account.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 3 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not check whether a Postnummer belongs to the customer's name; only DHL knows that
- We do not change addresses automatically; we only flag and give the reason
- We do not guarantee delivery; the check is a plausibility check and does not replace a reference database
- We do not check other carriers' customer numbers
- Nothing in this service is legal advice
Your responsibilities
- Check flagged and unflagged orders before you print labels and ship
- Give us accurate order exports or shop access
- Have the right to share your customers' delivery data with us and to contact them about it
- Contact the customer or correct the address yourself when an order is flagged
- Whitelist correct streets that open data does not yet contain
- For DHL validation, provide your own DHL business account with API access and keep it in good standing
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Shopify, WooCommerce and Shopware 6: if a platform changes its permissions or API, checks or flags may stop until the connection is restored
- OpenStreetMap, OpenPLZ API and the Federal Statistical Office GV100 register: new streets may be missing or data may lag, which can cause flags on correct addresses
- DHL Parcel DE Shipping API (optional, with your account): if DHL changes or limits the API or your access, the extra validation stops and the open-data checks continue
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Zustellklar, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Zustellklar is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Zustellklar is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Zustellklar is limited to the fees you paid us for Zustellklar in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Zustellklar; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.