Zollstart terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Zollstart from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Zollstart.
Who provides the service
Zollstart is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A one-time setup service for the Swiss Passar switch: a written check for CHF 19, then a joint screen-share session in which you register your company in the BAZG ePortal, request the right roles and set up Chartera Output, with a one-page summary. Self-filers also get their e-dec data mapped to the Passar fields.
What is included
- Check (CHF 19, credited in full if you order a package within 30 days): the GP-ID and roles you need, what happens to your ZAZ account and securities, your deadlines until e-dec ends, reply within one business day
- With a forwarder: ePortal registration and GP-ID, the Dokumentenbezug im Warenverkehr role, Chartera Output set up, note on deadlines and debtor status, message to your forwarder, email questions until 31 Dec 2027
- Self-filer: everything in With a forwarder, plus Fracht and payment roles, branches via BUR-ID, e-dec data mapped to Passar fields, activation and Declar explained on your own case
- One joint session, usually 60 to 90 minutes
- Everything, including the field mapping for self-filers, delivered within 5 business days
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Check | CHF 19 one-time | What your company needs for Passar, in writing |
| With a forwarder | CHF 149 one-time | For companies whose forwarder files the declarations |
| Self-filer | CHF 390 one-time | For companies that file on e-dec or e-dec Web themselves |
One-time prices per company (UID). The CHF 19 check is credited in full if you order a package within 30 days. We are not a customs agent and do not file declarations for you; you keep paying duties directly to the BAZG. Founding customer pricing for early-access orders. Prices exclude Swiss VAT.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Prices are per company (UID). The With a forwarder and Self-filer packages each cover one joint session and the deliverables listed for it; the Self-filer package includes branches via BUR-ID. Email questions are included until 31 Dec 2027. Work beyond this scope is quoted by email before we start and is never charged without your written OK. The check costs CHF 19 once per company and is credited in full if you order a package within 30 days.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We are not a customs agent or forwarder and do not file declarations for you
- We submit nothing to the BAZG on your company's behalf
- We do not give customs, tax or legal advice; classification, VAT and origin questions belong with your forwarder, fiduciary or the BAZG
- We never see or store your passwords or CH-Login details
- Duties and VAT are paid by you directly to the BAZG
Your responsibilities
- Check the roles, settings, field mapping and summary before you rely on them for declarations or payments
- Give us accurate answers in the check (UID, branches, ZAZ account, how you file, securities)
- Sign in to the ePortal yourself with your own CH-Login and keep your credentials to yourself
- Have the right to share the company and shipment data you show or send us
- Pay BAZG invoices on time and stay in contact with your forwarder about the switch
- Follow the BAZG's official announcements on when you may start filing in Passar
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
This service touches Swiss customs processes. We are not a customs agent, not a forwarder, not a tax advisor and not a law firm: we provide technical setup help only. You (or your forwarder) prepare, sign and file every customs declaration and stay responsible toward the BAZG for its content, duties, VAT and deadlines. The BAZG's decisions, release dates, system status and rules are final and outside our control.
Outside services
- BAZG ePortal and CH-Login: if they are unavailable or change, the session may need to be rescheduled or steps redone
- Passar 2.0, e-dec, e-dec Web, Declar, Chartera Output and the Activ app: if the BAZG changes these systems, roles or timelines, parts of the setup or mapping may need to be updated
- UID register and BUR-ID: if your company or branch data there is wrong or missing, registration may be delayed until it is corrected
- Your forwarder: correct assignment of declarations after the switch depends on your forwarder using your GP-ID
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Zollstart, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Zollstart is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Zollstart is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Zollstart is limited to the fees you paid us for Zollstart in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Zollstart; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.