Peppol en ordre terms of service

Version 1 · Last updated: 2026-11-08

These terms apply when you order Peppol en ordre from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Peppol en ordre.

Who provides the service

Peppol en ordre is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.

The service

A one-time technical setup service for Belgian Peppol e-invoicing: a written check for €5, and on the Setup and Accountants packages a guided video call (about 45 minutes) where you log in yourself, we help register or fix your Peppol registration, set up your invoice template, send a first invoice and test receiving, followed by a one-page summary.

What is included

• Check (€5, credited in full against the package you order within 30 days): scope of the rule for your VAT regime, check of your Peppol registration under 0208, what is active for sending and receiving, a tool recommendation, by email within one business day
• Setup: Peppol registration or fix in the chosen tool, invoice template carried over, first invoice sent and receiving tested, forwarding to your accountant where the tool allows, one-page summary
• Setup: questions by email until 31 March 2027
• Accountants: up to 10 businesses, everything in Setup for each client, calls held directly with your clients, a board of clients in order, priority slots until the end of December
• An invoice from us that describes the implementation work, for your accountant to check against the higher deduction

Plans and prices

One-time prices per business (enterprise number), in euros, final amount. The check costs €5, credited in full if you order another package within 30 days; each package is paid once, after email confirmation. No subscription and no commission: paid software is paid directly to its vendor. Founding customer prices for early-access orders. Competitor prices checked on 3 November 2026.

Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.

Limits and extra use

Prices are per business (enterprise number). Setup covers one business and one video call. Accountants covers up to 10 businesses, at €12 for each additional one as stated on the page. Work beyond these caps is quoted by email before we start and is never charged without your written OK. The Check costs €5, one per business, credited in full if you order another package within 30 days.

How an order starts

Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.

Billing, cancellation and refunds

This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.

Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/

What is not included

• We do not give tax advice; for tax questions, including the higher deduction, your accountant or FPS Finance decides
• We do not log in for you and keep no passwords or invoices
• We do not sell or operate a Peppol access point; any paid software is paid directly to its vendor
• We do not promise that you qualify for the higher deduction or that you will avoid fines
• We cannot make a customer reachable on Peppol

Your responsibilities

• Check every invoice, registration and setting before you send invoices or rely on receiving
• Give us accurate questionnaire data (enterprise number, VAT regime, tool, volumes, accountant)
• Log in to your tools yourself and keep your passwords to yourself
• Have the right to share the company and customer data you show or send us
• Keep a record when a customer cannot be reached on Peppol and you send an invoice another way
• Be available for the booked video call; on the Accountants package, make sure your clients join their calls
• You use the service only for lawful purposes and keep your account details safe.

Regulatory status

This service touches mandatory structured e-invoicing in Belgium. We are not an accountant, not a tax advisor and not a Peppol access point provider: we provide technical setup guidance only. You (or your accountant) review, send and receive every invoice and stay fully responsible toward FPS Finance for your invoices, VAT and any fines. The decisions of FPS Finance and the behaviour of the Peppol network and your chosen tool are outside our control.

Outside services

• Peppol network and lookup.peppol.org: if registration or lookup is delayed or unavailable, sending or receiving may not work until it is resolved
• Your chosen invoicing tool (free or paid): its features, prices and availability are set by its vendor; if it changes or stops, the setup may need to be redone
• Your accountant's bookkeeping software: automatic forwarding works only where the tool allows it
• Mercurius for invoices to public bodies: its availability is outside our control

The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.

Your data

Data and files you send stay yours. We process them only to provide Peppol en ordre, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.

rotomal.com/privacy/

Early access and errors

Peppol en ordre is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.

No professional advice

Peppol en ordre is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.

Liability

• Our total liability for all claims about Peppol en ordre is limited to the fees you paid us for Peppol en ordre in the 12 months before the claim.
• We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
• Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.

Suspension and ending the service

We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Peppol en ordre; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.

Changes to these terms

We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.

Law and disputes

These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.

Contact

Questions about these terms: hello@rotomal.com.

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