Listenwache terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Listenwache from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Listenwache.
Who provides the service
Listenwache is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
We screen your customers, suppliers and, on the Exporter plan, new orders every business day against the EU consolidated financial sanctions list, the UK Sanctions List and the US Consolidated Screening List. A person reviews every possible match, and every check and review is logged.
What is included
- First screening (€9, one-time): up to 100 business partners screened once, possible matches with assessment, result within 2 business days, log as PDF
- Merchant: up to 1,000 business partners, daily rescreen of your whole base, up to 15 match reviews a month, audit log as PDF and CSV, one user
- Exporter: up to 10,000 business partners, order screening before shipping, up to 60 match reviews a month, automatic export from shop or ERP, three users, annual report for auditors or AEO
- Real suspicions reported within one business day
- Fuzzy name matching with spelling variants and transliterations
- Notice when an authority restructures its list
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| First screening | €9 one-time | Up to 100 business partners, screened once |
| Merchant | €39 per month | Up to 1,000 business partners |
| Exporter | €99 per month | Up to 10,000 business partners and ongoing orders |
Cancel monthly, prices exclude VAT. We count active business partners in your base. The list sources are official and free; you pay for screening, review and the log. Founding customer pricing for early-access accounts.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Merchant: up to 1,000 active business partners and 15 match reviews a month. Exporter: up to 10,000 business partners and 60 match reviews a month. If you go over nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused match reviews do not roll over. The first screening is once per account; its €9 fee is credited in full against your first monthly invoice if you order a plan within 30 days.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- This is not legal advice and we do not guarantee that you comply with all sanctions rules
- We do not decide on your deals and do not pause deals for you
- We do not automatically check owners, shareholders or beneficial owners; we screen only the names you give us
- We do not screen goods, goods lists or licence requirements (dual-use)
- We do not sell lists; the sources are official and free
Your responsibilities
- Check our results and assessments before closing, shipping or paying on a deal
- Provide complete and correct partner data (name, address, country) and keep your base up to date
- Have the right to share your business partners' data with us
- Pause the deal on a suspected match and clarify it with the competent authority or your lawyer
- Add shareholders or beneficial owners as separate entries if you want them screened
- Decide which lists apply to your business
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Listenwache is a screening and record-keeping service. It is not a law firm, not a legal adviser, not an authority and not a customs adviser. You decide on every deal and stay responsible toward the authorities for complying with sanctions rules and Germany's Foreign Trade and Payments Act (AWG). For suspected matches, licences or questions about your duties, contact the competent authority (for financial sanctions the Deutsche Bundesbank, for goods BAFA) or your lawyer. Only publication in the EU Official Journal is binding; decisions by authorities, customs or banks are outside our control.
Outside services
- EU consolidated financial sanctions list (European Commission): changes are picked up at the next screening; there can be a short gap between publication and screening
- UK Sanctions List (gov.uk): if the authority changes its format or source, we adapt the screening and tell you
- US Consolidated Screening List (trade.gov API): if the API is unavailable, screening runs on the last available version and the list version is recorded in the log
- Shopify, WooCommerce, DATEV, Lexware or your ERP: if an export is missed or changes format, new partners are screened only after the next successful export
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Listenwache, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Listenwache is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Listenwache is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Listenwache is limited to the fees you paid us for Listenwache in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Listenwache; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.