Monitor Dostaw terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Monitor Dostaw from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Monitor Dostaw.
Who provides the service
Monitor Dostaw is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A one-time technical service: we check which of your clothing and footwear deliveries fall under Poland's SENT system, guide you through PUESC registration, permissions and the first report on a real delivery, then give you a routine for your team and a message template for supplier and carrier.
What is included
- Check (49 zł one-time, credited against a package ordered within 30 days): rating of typical deliveries, CN codes and thresholds, exemptions that may apply, reply within one business day
- Setup: PUESC registration and permissions for 2 people, first report on a real delivery, message template for supplier and carrier, routine and checklist, email questions for 60 days
- Wholesale: everything in Setup, permissions for up to 6 people, up to 5 suppliers and 2 transport directions, team training on a video call, email questions for 6 months
- PUESC account and permissions set up within 3 business days of your order
- Message template in Polish, English and Turkish
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Check | 49 zł one-time | Whether and which of your deliveries fall under SENT |
| Setup | 249 zł one-time | PUESC, permissions and the first report together with you |
| Wholesale | 590 zł one-time | Several warehouses, many suppliers or imported goods shipped on to the EU |
One-time prices per company (NIP), gross. The 49 zł check is credited in full against Setup or Wholesale ordered within 30 days. SENT reports and the PUESC account are free; we charge nothing per delivery. We are not a customs agency or tax adviser and do not submit reports on your behalf. Founding customer pricing for early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Prices are one-time and cover one company (NIP). Setup: permissions for 2 people, one first report done together, email questions for 60 days. Wholesale: up to 6 people, up to 5 suppliers and 2 transport directions, questions for 6 months. Work beyond this scope is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 3 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not submit SENT reports or any other filing to the tax administration on your behalf
- We are not a customs agency or tax adviser and do not give tax advice
- We never know or store your PUESC passwords
- We charge nothing per delivery
- We are not responsible for data supplied by your supplier or carrier
Your responsibilities
- Check each report before sending it in SENT and before the goods leave
- Give accurate and complete delivery information: countries, carriers, weight, piece counts, CN codes
- Have the right to share invoices, CMR documents and supplier details with us
- Sign in to PUESC yourself and submit, complete and close reports
- Make sure the carrier has the reference number before departure
- Confirm questions about a specific delivery with a tax adviser or the tax administration
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Monitor Dostaw is a technical service. We are not a customs agency, tax adviser or law firm and do not act as your representative with the Polish tax and customs administration (KAS). You (or your adviser) review, submit and close each SENT report in your own name and stay responsible toward the administration for its content and timing, including any fines. Decisions by KAS, the customs and tax service and carriers are final and outside our control.
Outside services
- PUESC and the SENT system: if the platform is unavailable or changes how it works, reports and setup may be delayed; you decide the next steps toward KAS
- SENT rules for clothing and footwear: thresholds, scope and exemptions can change; the routine reflects the rules on the date we prepare it
- Suppliers and carriers: if they do not send data on time, the reference number may not be ready before departure
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Monitor Dostaw, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Monitor Dostaw is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Monitor Dostaw is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Monitor Dostaw is limited to the fees you paid us for Monitor Dostaw in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Monitor Dostaw; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.