EPL Render terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order EPL Render from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to EPL Render.
Who provides the service
EPL Render is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly subscription to EPL Render, which converts EPL2 thermal label files into print-ready PDF (or PNG on the API plan) at the right page size, with a render report that lists any line we could not draw.
What is included
- A render report per batch that lists every unsupported line with its label and line number and marks that label incomplete.
- Thermal page sizes (4x6 inch, 4x8 inch, 100x150 mm, A6) and two labels per Letter or A4 page, placed at 100% scale.
- Starter: 2,000 labels a month, browser upload of single files or ZIP, 1 user and email support.
- Team: 25,000 labels a month, email-in addresses per client or site, the watch-folder and virtual printer agent on up to 3 computers, up to 5 users and a support reply within one business day.
- API: 150,000 labels a month, the conversion API with PDF or PNG responses, up to 10 requests per second, and extra labels at $3 per 10,000.
- A test render of your sample files before you route batches through the service, and account setup within 2 business days.
- ZPL files sent by mistake converted on the same plan.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Starter | $5 per month | A shop or desk converting EPL labels in the browser |
| Team | $19 per month | Warehouses and 3PLs that want conversion to run on its own |
| API | $49 per month | Developers adding EPL previews, archives or print paths |
Billed monthly, cancel any time. Every plan starts with a test render of your own label files, so you see the PDF and render report before you route batches in. A label is one rendered page. All plans include the render report, every page size and deletion of source files after conversion. ZPL files sent by mistake are converted on the same plan. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
A label is one rendered page. Starter covers 2,000 labels a month, Team 25,000 and API 150,000. If you go over your monthly allowance, nothing is blocked; we tell you by email, and from the next month you move to the plan that fits, or on the API plan pay $3 per extra 10,000 labels. Unused allowance does not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not render counters, variables or other commands outside the supported list; they are reported, not drawn.
- Labels that recall forms or graphics stored in the printer are flagged and not printed with a gap; rendering them depends on you sending the file that stores them and on our check.
- We do not promise that every barcode will scan with every carrier or scanner.
- We do not keep copies of source files, PDFs after 24 hours, or API requests and responses, so we cannot resend old labels.
- Our retention practices are our own policy, not an external certification.
Your responsibilities
- Scan-test the first labels from each new source before shipping in volume, and print PDFs at actual size with fit to page turned off.
- Read the render report and do not use labels marked incomplete.
- Send complete and correct EPL files, and tell us the printer resolution they were written for.
- Download PDFs within 24 hours and keep your own copies if you need them later.
- Have the right to share the label files and the names and addresses in them.
- Keep your email-in address and API credentials private, and rotate them if they leak.
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Labelize, the open-source rendering engine (MIT licence) we run on our servers: if it changes or has a fault, some commands may render differently or be reported as unsupported.
- Carriers and platforms that produce your EPL (UPS, EasyPost, NetSuite and others): if they change their label output, new lines may appear in the render report.
- Your mailbox and email forwarding for email-in: if forwarding fails or an attachment is stripped, no PDF comes back.
- Your operating system and printer drivers for the Windows or macOS agent and for printing PDFs: updates may require the agent or print settings to be adjusted.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide EPL Render, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
EPL Render is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
EPL Render is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about EPL Render is limited to the fees you paid us for EPL Render in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering EPL Render; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.