EWS Exit Plan terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order EWS Exit Plan from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to EWS Exit Plan.
Who provides the service
EWS Exit Plan is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A scan of which apps still call Exchange Web Services in your Microsoft 365 tenant, then a one-time plan per app (update, replace, move to Microsoft Graph or allow-list until April 2027), with allow-list setup and a sign-off report on the higher plans.
What is included
- A scan of the EWS usage report: every Application ID from the last 90 days, its SOAP actions, call volume and last activity, matched to an app name.
- Exit plan: up to 5 EWS apps, a decision and owner per app, Graph mapping for each EWS call and a written plan with dates.
- Plan + bridge: up to 15 EWS apps, EWSEnabled and the allow list set up with your admin, vendor emails ready to send, the usage report re-checked after the changes, and EWS switched off for the tenant once usage is zero.
- MSP pack: 5 tenants with up to 15 apps each, reports under your brand, a reusable runbook, and extra tenants at $99 each.
- Scan started within 2 business days of your request; the plan within 3 business days of receiving the report.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Exit plan | $99 one-time | One tenant with a handful of EWS apps |
| Plan + bridge | $249 one-time | Apps that cannot all move before April 2027 |
| MSP pack | $490 one-time | IT providers with several client tenants |
Every plan starts with the scan, so you see how many apps still call EWS, and what each one needs, before the plan is written. Plans are one-time prices per Microsoft 365 tenant, paid once. Rewriting your own code and any vendor licence costs are not included; we quote code work separately once the plan shows its size. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
One purchase covers one Microsoft 365 tenant: Exit plan up to 5 EWS apps, Plan + bridge up to 15. MSP pack covers 5 tenants with up to 15 apps each; extra tenants are $99 each. Code rewrites and work beyond these caps are quoted by email before we start and are never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- Rewriting your own code is not included; we quote it separately once the plan shows its size.
- Vendor licence costs are not included.
- We do not read mailbox content and never ask for a Global Administrator password.
- We cannot keep EWS working after Microsoft removes it on 1 April 2027, or provide Graph features Microsoft has not built.
- This is an independent IT service, not an official Microsoft service.
Your responsibilities
- Export an accurate EWS usage report, or grant and later revoke a temporary read-only reporting role.
- Check the plan and every setting change before it is applied in your tenant.
- Have your admin make allow-list changes with us, or create a time-limited account for the job and delete it afterwards.
- Send the vendor emails and follow up with vendors on Graph-ready versions.
- Have the authority to share tenant usage data and to change your tenant's settings.
- Keep Microsoft apps up to date.
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Microsoft Exchange Online and Microsoft 365: Microsoft sets the EWS retirement dates, the allow-list behaviour and the usage report. If it changes them, the plan may need updating.
- The EWS usage report: data is aggregated weekly and can lag by up to 10 days, and allow-list changes can take up to 24 hours to apply, so recent calls may not show yet.
- Microsoft Graph: features still on Microsoft's roadmap, or that Microsoft says will never come, may require an alternative instead of a move.
- App vendors: whether and when they ship a Graph-ready version is up to them.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide EWS Exit Plan, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
EWS Exit Plan is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
EWS Exit Plan is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about EWS Exit Plan is limited to the fees you paid us for EWS Exit Plan in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering EWS Exit Plan; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.