Refund Ledger terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Refund Ledger from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Refund Ledger.
Who provides the service
Refund Ledger is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A one-time ledger of your entries that carried IEEPA duties, built from the records you send: amounts, liquidation dates, the refund route each entry fits today and the date that route closes, plus your entry numbers in the layout of CBP's CAPE template for you to review and submit yourself.
What is included
- A $19 deadline check of up to 25 entries, with a reply within one business day, credited in full against Ledger or Ledger Plus if you order within 30 days
- An entry-by-entry ledger in Excel and CSV
- Your entry list in CAPE template layout, pre-checked against CBP's published validation rules
- A deadline calendar with each entry's 80-day CAPE close date and 180-day protest date, and a calendar file
- Entry numbers and duty lines pulled from courier invoices and statements
- A list of entries CAPE cannot take today, with the reason for each
- Ledger: one review of CBP's rejection results. Ledger Plus: several importer numbers and brokers, a ledger per client, rejection reviews and email help for 60 days
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Deadline check | $19 one-time | Up to 25 entries, to see where you stand |
| Ledger | $149 one-time | Up to 300 entries under one importer number |
| Ledger Plus | $390 one-time | Up to 3,000 entries, several importer numbers or brokers |
One-time prices. Ledger and Ledger Plus are paid once after the $19 deadline check confirms the entry count, and the $19 is credited in full against them if you order within 30 days. No percentage of your refund, ever. CBP charges no fee for refunds. You, or your licensed customs broker, prepare and submit the CAPE declaration in ACE; we organize and check your own records. We cannot promise a refund: CBP decides on every entry. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Deadline check: up to 25 entries, $19. Ledger: up to 300 entries under one importer number. Ledger Plus: up to 3,000 entries across several importer numbers or brokers. Work beyond the cap is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 3 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not file anything with CBP, log in to ACE as you, or conduct customs business
- We do not promise a refund; CBP decides on every entry
- We never take a percentage of your refund
- We do not give legal, tax or customs brokerage advice, or decide whether you should protest or sue
- We are not affiliated with CBP or any courier
Your responsibilities
- Send complete and accurate ACE reports, courier and broker statements for the entries in scope
- Make sure you have the right to share the import records you send, including records of clients
- Check the ledger and entry list before you declare anything in ACE
- Submit the CAPE declaration yourself, or through your licensed customs broker, and confirm you are authorized to file
- Keep your ACE Portal account and refund bank details ready and up to date
- Track the deadlines and act before each window closes
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
We are not a licensed customs broker, a law firm or a tax advisor, and we do not conduct customs business under 19 U.S.C. 1641. We prepare data only: we organize and check the records you give us. You, or your licensed customs broker, prepare, sign and submit anything filed with CBP, including the CAPE declaration in ACE, and you stay responsible toward CBP for what is declared. CBP's decision on each entry, and any court decision on refunds, is final and outside our control.
Outside services
- CBP and the ACE Portal: CBP sets CAPE rules, templates, validation and windows and may change them; a change can make a delivered entry list need rework
- UPS, FedEx, DHL and customs brokers: we depend on the invoices and statements they issue; missing entry numbers are flagged, not guessed
- Court of International Trade and appeals: rulings on refunds for older entries can change which route an entry fits
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Refund Ledger, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Refund Ledger is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Refund Ledger is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Refund Ledger is limited to the fees you paid us for Refund Ledger in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Refund Ledger; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.