Label Trim terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Label Trim from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Label Trim.
Who provides the service
Label Trim is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly subscription to Label Trim, which crops A4 and Letter PDF shipping labels to 4x6, 100x150 mm or A6 pages for thermal printers, in batches, with carrier presets set up from one sample label per carrier.
What is included
- Carrier presets built from one sample label per carrier, with your account set up within 2 business days
- True-size cropping of the PDF page, splitting of sheets with several labels, and a scan check of barcodes after cropping
- Seller: browser upload in batches of up to 50 PDFs, presets for up to 5 carriers, 1 user
- Shop: packing slip and invoice merge, an email-in address and watch folder, 4x6 to A4 sheet layouts, up to 3 users
- Warehouse: watch folders on up to 5 computers, separate presets per site or client, up to 10 users, support reply within one business day
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Seller | $4 per month | Individual sellers shipping a few parcels a day |
| Shop | $9 per month | Shops shipping every day with packing slips |
| Warehouse | $24 per month | Small warehouses with several stations or sites |
Billed monthly, cancel any time. A label is one cropped output page. All plans include carrier presets, true-size cropping, multi-label splitting and the scan check. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Seller: 300 labels a month. Shop: up to 5,000 labels a month. Warehouse: up to 25,000 labels a month. A label is one cropped output page. If you go over the monthly allowance nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused labels do not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not change label content or barcode size, and we do not shrink labels larger than your roll; they are flagged instead
- We do not guarantee that a carrier or marketplace accepts a cropped label; their own label rules apply
- We do not log in to your marketplace or carrier accounts
- Label Trim works on PDF labels only; ZPL and EPL labels are not converted by this product
- We do not keep label files after 24 hours
Your responsibilities
- Upload or forward complete, correct label PDFs, and make sure you have the right to share the names and addresses on them
- Check each cropped label and any label the scan check flags before printing and shipping
- Print at 100% or Actual size with Fit to page turned off, on the roll that matches your labels
- Follow your carrier's own rules for label size and keep the label intact and unscaled
- Download results within 24 hours, before they are deleted
- Keep your email-in address private and change it if it is exposed
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Carriers and marketplaces (such as DHL, UPS, Royal Mail, eBay, Vinted or Etsy): if they change their label layout, a preset may need to be updated before crops are correct again
- Your printer driver: wrong scaling settings in the driver can change the printed size, which we cannot control
- Your email provider: email-in depends on your mailbox forwarding attachments; if forwarding fails, use browser upload
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Label Trim, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Label Trim is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Label Trim is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Label Trim is limited to the fees you paid us for Label Trim in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Label Trim; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.