Battery Dispatch terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Battery Dispatch from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Battery Dispatch.
Who provides the service
Battery Dispatch is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A one-time lithium battery shipping file for small online sellers: we check your suppliers' UN38.3 test summaries, classify each product, and write packing and marking procedures, a carrier matrix for the carriers you name and an instruction pack for your packers.
What is included
- UN38.3 test summary check per product, with a supplier request letter if items are missing
- Classification per product: UN number, packing instruction, section, quantity limits, mark and label rules and the state-of-charge rule
- Shipping pack: packing and marking procedure per product group, carrier matrix for up to 3 carriers checked against their published rules when you order, instruction pack with a sign-off record, label and air waybill wording
- Catalogue pack: declaration-ready data for fully regulated items, road (ADR) notes for UK and EU parcels, marketplace listing wording, and one included update when you add products within 90 days
- Delivery within 2 business days for one product and within 5 business days for a Shipping pack, from receipt of your files
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Product check | £49 one-time | One product, checked and classified |
| Shipping pack | £190 one-time | Up to 5 products and your carriers |
| Catalogue pack | £390 one-time | Up to 20 products, air and road |
One-time prices in GBP, paid after we confirm scope. A product is one battery configuration; variants that share the same battery count once. We do not sign Shipper's Declarations or train staff to DGR 1.5 standard. Training courses and carrier dangerous goods charges are paid by you to those providers. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Product check: one product. Shipping pack: up to 5 products and up to 3 carriers. Catalogue pack: up to 20 products, air and road. A product is one battery configuration; variants that share the same battery count once. Work beyond the cap is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not sign Shipper's Declarations
- We do not train staff to DGR 1.5 standard and are not a dangerous goods training provider
- We are not a dangerous goods safety adviser and this is not legal advice
- Training courses and carrier dangerous goods charges are not included; you pay those providers directly
- Carrier rules are checked when you order; we do not monitor later changes
Your responsibilities
- Send accurate product data, battery spec sheets and complete supplier UN38.3 test summaries, and keep test summaries available
- Make sure you have the right to share supplier documents with us
- Check the classification sheets, procedures and carrier matrix before you pack or ship
- Instruct your packers, keep the sign-off record and refresh the instruction at least every two years
- Have a DGR-trained person, yours or your forwarder's, complete and sign any Shipper's Declaration
- Check carrier rules again before shipping if time has passed since delivery
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
This product concerns dangerous goods (lithium batteries). We are not a dangerous goods training provider, a dangerous goods safety adviser, a freight forwarder or a carrier, and we do not sign declarations. The shipper remains responsible for each consignment: your trained staff or forwarder review the data, complete and sign any Shipper's Declaration, and you stay responsible toward carriers and authorities. Carrier acceptance and the decisions of carriers, postal services and authorities are final and outside our control.
Outside services
- IATA Dangerous Goods Regulations, the UN Manual of Tests and Criteria and ADR: if they are revised, a delivered file may need updating
- Carriers and postal services you name (for example UPS, FedEx, DHL Express, Royal Mail or Parcelforce): they can change what they accept at any time and may refuse a shipment
- Your battery suppliers: if a supplier cannot provide a complete UN38.3 test summary, the product cannot be fully classified
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Battery Dispatch, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Battery Dispatch is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Battery Dispatch is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Battery Dispatch is limited to the fees you paid us for Battery Dispatch in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Battery Dispatch; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.