Metric Lookout terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Metric Lookout from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Metric Lookout.
Who provides the service
Metric Lookout is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly subscription that checks your Amazon, eBay and Walmart shipping metrics against each marketplace's published limits, from read-only report data, and alerts you by email or Slack when a rate comes within the warning margin you set, with the order IDs behind it.
What is included
- A first check of this month's performance downloads within 2 business days of receiving them
- Metric checks in each marketplace's own windows, daily with read-only API access or on each report upload
- Alerts at your warning margin with order-level causes, and a weekly summary each Monday
- Multichannel: all three marketplaces, Amazon handling-time check per SKU, eBay evaluation countdown, Slack alerts
- Agency: up to 5 seller accounts, alerts routed per account, a monthly review call
- Setup within 3 business days
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Single | $29 per month | One marketplace, one seller account |
| Multichannel | $59 per month | Amazon, eBay and Walmart together |
| Agency | $129 per month | Up to 5 seller accounts |
Billed monthly, cancel any time. Every plan starts with a first check of this month's metrics. All plans include checks (daily where read-only API access is connected, otherwise on each report upload), alerts and the weekly summary. For comparison, Jarvio lists Amazon account health monitoring within its Growth plan at $149 per brand per month, and SellerEngine lists a managed Amazon account health monitoring service at $800 a month (both checked 7 November 2026). Founding customer pricing stays fixed while you remain subscribed. We set up new accounts within 3 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Single: one marketplace, one seller account, up to 3,000 seller-fulfilled orders a month. Multichannel: three marketplaces, one account each, up to 10,000 orders a month. Agency: up to 5 seller accounts, up to 30,000 orders a month. If you go over the monthly allowance nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused allowance does not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 3 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not get accounts reinstated or file appeals; this is monitoring, not an appeal service
- We never change listings, prices or orders, and never ask for your marketplace password
- We are not affiliated with Amazon, eBay or Walmart; the marketplace's own dashboard is always the final word
- We do not monitor orders fulfilled by FBA or WFS for seller-fulfilled metrics
- We cannot make alerts faster than the data the marketplace provides
Your responsibilities
- Send complete performance downloads on the agreed schedule, or keep read-only API access connected
- Make sure you have the right to share the seller account and order data you send
- Check alerts against the marketplace's own dashboard before acting on them
- Fix the causes on your side (carrier names, tracking uploads, handling times) and keep your seller account in good standing
- Set warning margins that suit your account
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Amazon, eBay and Walmart reports and APIs: if a marketplace changes its limits, windows, reports or revokes API approval, checks may change or fall back to report uploads
- Marketplace data delays: marketplaces can take days to reflect tracking edits, so our figures can differ from their dashboard
- Carriers and shipping tools (UPS, USPS, FedEx, DHL, ShipStation, Veeqo, Shippo): errors in their tracking or exports carry into the order-level causes
- Email and Slack: alerts depend on those services delivering messages
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Metric Lookout, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Metric Lookout is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Metric Lookout is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Metric Lookout is limited to the fees you paid us for Metric Lookout in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Metric Lookout; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.