Address Catch terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Address Catch from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Address Catch.
Who provides the service
Address Catch is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly subscription that checks the shipping address of every new order in your store through a commercial address-validation service, applies safe formatting fixes, holds orders that need the customer, and sends the customer a link to confirm or edit the address.
What is included
- A check of your last 200 orders at the start of every plan, before holds go live
- Starter: 150 orders checked per month, automatic safe corrections, missing unit and PO box flags, hold tags, email confirmation link, monthly summary
- Growth: 1,500 orders checked per month, SMS confirmation from your own Twilio number, residential or business flag, ShipStation or Shippo connection, email support within one business day
- Scale: 4,000 orders checked per month, up to 3 stores, custom hold rules per shipping method, a quarterly address book clean-up file (up to 2,000 saved addresses), setup call
- Setup within 2 business days, with a watch-mode period (tags only, no holds) before holds and customer messages go live
- Every automatic change logged on the order with the original address kept
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Starter | $4.99 per month | Small stores with up to 150 orders a month |
| Growth | $29 per month | Stores with up to 1,500 orders a month |
| Scale | $79 per month | Stores and brands with up to 4,000 orders a month |
Billed monthly, cancel any time. Order counts are new orders checked per month; extra orders are 3¢ each. All plans include automatic corrections, hold tags and email confirmation. SMS needs your own Twilio number registered for US business texting (10DLC or toll-free verification), which Twilio can take several days to approve; email works from day one. Founding customer pricing stays fixed while you remain subscribed. We set up new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Starter covers 150, Growth 1,500 and Scale 4,000 new orders checked per month; Scale covers up to 3 stores, the other plans one store. If you go over the monthly count nothing is blocked: we tell you by email and extra orders cost 3¢ each. If you go over two months in a row we suggest the next plan, and we never move you up without your agreement. Unused orders do not roll over. The check of your last 200 orders runs once, at the start of your plan.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not change where a package goes (such as a house number or unit) without the customer confirming
- We do not guarantee delivery or that every wrong address is caught
- Full checks are for US addresses only; orders to other countries are only checked for a missing house number and postcode format, and flagged, not corrected
- We do not change your checkout or theme code
- SMS message costs are charged by Twilio at its rates and are not included in our price
Your responsibilities
- Check held and corrected orders before you print labels and ship
- Make sure order data in your store is accurate and complete
- Have the right to share your customers' order and contact data with us and to contact them about their address
- Agree the hold rules and wait time with us, and handle orders escalated to your team
- For SMS, provide your own Twilio number registered for US business texting (10DLC or toll-free verification)
- Make sure your fulfillment flow respects the hold tags we set
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Commercial address-validation provider: if it is down or changes, orders may pass unchecked or be checked late
- Shopify, WooCommerce, BigCommerce, ShipStation and Shippo: if a platform changes its permissions or API, checks, tags or holds may stop until the connection is restored
- Twilio: SMS needs your Twilio number to be approved for US business texting, which can take several days; if Twilio fails or rejects messages, confirmations go by email only
- Klaviyo and your Gmail or Outlook sending domain: if sending fails, customers may not receive the confirmation link and the order is escalated after your wait time
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Address Catch, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Address Catch is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Address Catch is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Address Catch is limited to the fees you paid us for Address Catch in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Address Catch; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.