Every lost Royal Mail parcel claimed before the window shuts
Royal Mail pays business account customers their actual loss, up to £150, for a lost or damaged Tracked 24 or Tracked 48 parcel: at cost price, once 7 working days have passed since it was due, and only if you claim within 30 calendar days of that date. Claim Ledger watches your tracking, finds the parcels that qualify and prepares each claim with its evidence before the deadline. Royal Mail's account claim form is for business account holders, so you submit it yourself, singly or as one bulk upload.
Updated
- Daily check of every tracked parcel: stuck scans, returns and customer reports of damage or missing items become claim cases with the right date for each service.
- Evidence built the way Royal Mail asks for it: proof of cost price in pounds, not your sale price, plus photos of the item and its packaging for damage.
- Bulk claims prepared on Royal Mail's multi-item form, up to 500 items per submission, so a busy month takes one upload instead of fifty forms.
Royal Mail Tracked compensation for business account customers is based on actual loss or repair cost, up to £150 (£100 for items posted before 3 April 2023), with no compensation for consequential loss.
Source: help.royalmail.comClaims for Royal Mail Tracked 24 and Tracked 48 must be made within 30 calendar days of the eligible claim date; other UK services within 80 days of posting (checked 7 Nov 2026).
Source: help.royalmail.comRoyal Mail will not accept a UK loss claim until 7 working days after a Tracked item was due (10 for most other services, 5 for Special Delivery Guaranteed); working days are Monday to Saturday excluding bank holidays.
Source: help.royalmail.comRoyal Mail claims are worth money, but the rules are tight
Most small sellers refund the buyer for a lost parcel and move on. Royal Mail does pay compensation on business account Tracked services, but you cannot claim for loss until 7 working days after a Tracked item was due, and a Tracked 24 or 48 claim must be made within 30 calendar days of that eligible date.
The amount is not what sellers expect either. Royal Mail compensates actual loss, meaning what the item cost you, up to £150 on Tracked services, and wants proof of cost price in pounds. Untracked services posted on an account carry no loss or damage compensation, apart from a few listed exceptions.
Doing this by hand means checking tracking for every parcel, keeping invoices to hand, and filling in forms in the busiest weeks. So small claims are rarely filed, and lost parcels sit quietly in your margin.
Without it
- Claiming yourself: Free. Royal Mail's business claim forms, including the bulk form for up to 500 items, are open to every account…
- Enhanced compensation: Royal Mail sells higher cover at posting on some services, such as £1,000 or £2,500 on Special Delivery Guaranteed.…
- LateShipment.com: Lists lost and damaged claims at 35% of what it recovers, or 25% with its ONE+ bundle (checked 7 November 2026),…
With Claim Ledger
- Daily check of every tracked parcel: stuck scans, returns and customer reports of damage or missing items become claim cases with the right date for each service.
- Evidence built the way Royal Mail asks for it: proof of cost price in pounds, not your sale price, plus photos of the item and its packaging for damage.
- Bulk claims prepared on Royal Mail's multi-item form, up to 500 items per submission, so a busy month takes one upload instead of fifty forms.
- Service-aware deadlines
- Cost-price evidence
How it works
- 1
Look-back
Choose a plan, then send a Click & Drop or shipping-app export of your last 30 days of parcels, or connect your store. Within 2 business days we list the parcels that look claimable and which are still inside their window.
- 2
Daily watch
Every tracked parcel is checked each day. Parcels with no delivery scan, returns and customer reports of damage are opened as cases, each with its eligible claim date and deadline.
- 3
Evidence and filing
We attach your cost price and, for damage, photos, and fill in the single-claim details or Royal Mail's multi-item Excel form for each batch. You submit it through Royal Mail's account claim form with your account number, usually in a few minutes.
- 4
Paid and reconciled
Royal Mail usually responds within 30 days and pays or credits your account. You forward the outcome emails; we match them to cases and flag any that go quiet, with a follow-up message ready to send.
Features
Service-aware deadlines
Tracked 24 and 48: claimable after 7 working days, within 30 calendar days. Special Delivery Guaranteed: after 5 working days, within 80 days of posting. International Tracked: after 10 working days, within 180 days.
Cost-price evidence
Your purchase or manufacturing cost per SKU, stored once and attached to each claim in pounds, so claims are not rejected for showing a sale price.
Damage cases
When a buyer reports damage or missing items, they get a short link for photos of the item and packaging, added to the claim.
Bulk claim files
Batches prepared on Royal Mail's multi-item inland and international forms, up to 500 items each, ready to upload through the bulk claim form.
Delivered-but-missing checks
For parcels scanned as delivered that the buyer says never arrived, we take you and the buyer through Royal Mail's delivered-item checks first and record the outcome before you decide whether to claim.
Service choice report
Monthly losses by service, showing where an untracked service with no compensation carries items worth more than the postage saved.
A look inside
What you see day to day: the working view and the monthly summary.
Illustration of the layout, built from this page's own feature list. It shows no real results.
Who it's for
eBay and Etsy sellers
Posting 100 to 2,000 parcels a month on Tracked 48 with a Royal Mail business account, refunding buyers for lost items and never claiming back.
Shopify and WooCommerce stores
Using Click & Drop or a shipping app on a business account, wanting losses recovered without a weekly admin job.
Amazon merchant-fulfilled sellers
Shipping their own orders with Royal Mail, where a lost parcel costs the item and can turn into an A-to-z Guarantee claim.
Works with
- Royal Mail Click & Drop export
- Royal Mail tracking
- Royal Mail business claim forms (single and bulk)
- Parcelforce Worldwide
- Shopify
- WooCommerce
- eBay orders
- Etsy orders
- ShipStation and Shippo exports
- CSV of supplier costs
Pricing
Billed monthly, cancel any time, prices in GBP. Royal Mail always pays or credits compensation to your account; on Pay on payout we invoice 20% of what was paid or credited, after it arrives, and nothing if a claim is refused. Every plan starts with a look-back at your last 30 days. For comparison, LateShipment.com lists lost and damaged claims at 35% (25% with its ONE+ bundle), checked 7 November 2026. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Orders are subject to the Claim Ledger terms.
Pay on payout
20% of compensation paid · no monthly fee
For sellers with a few losses a month
- Daily tracking watch on all parcels
- Claims prepared with cost-price evidence
- Damage photo requests to buyers
- Deadline tracking per service
- Monthly summary
Seller
£29 per month
Up to 60 claims a month, no commission
- Everything in Pay on payout
- No percentage on compensation
- Bulk claim files prepared each week
- Service choice report
- Email reply within 1 business day
Volume
£79 per month
Up to 250 claims a month or several accounts
- Everything in Seller
- Up to 3 business accounts
- Parcelforce and international claims
- Split by sales channel
- Quarterly review call
Compared with the alternatives
- Claiming yourself
- Free. Royal Mail's business claim forms, including the bulk form for up to 500 items, are open to every account customer, if someone checks tracking and deadlines each week.
- Enhanced compensation
- Royal Mail sells higher cover at posting on some services, such as £1,000 or £2,500 on Special Delivery Guaranteed. Worth it for expensive items; it does not file claims.
- LateShipment.com
- Lists lost and damaged claims at 35% of what it recovers, or 25% with its ONE+ bundle (checked 7 November 2026), alongside tracking and returns tools. Check carrier coverage for Royal Mail before choosing.
What changed
- Royal Mail Tracked compensation for business account customers is based on actual loss or repair cost, up to £150 (£100 for items posted before 3 April 2023), with no compensation for consequential loss. Source: help.royalmail.com
- Claims for Royal Mail Tracked 24 and Tracked 48 must be made within 30 calendar days of the eligible claim date; other UK services within 80 days of posting (checked 7 Nov 2026). Source: help.royalmail.com
- Royal Mail will not accept a UK loss claim until 7 working days after a Tracked item was due (10 for most other services, 5 for Special Delivery Guaranteed); working days are Monday to Saturday excluding bank holidays. Source: help.royalmail.com
- Royal Mail asks for electronic proof of cost price in GBP, not the sale price, and accepts multiple-item claims of up to 500 items per submission on its Excel forms. Source: help.royalmail.com
Your first week
Once you choose a plan, the look-back comes back within 2 business days and claims still in their window are prepared for you to submit.
- Day 1: You send a 30-day parcel export and your cost prices per product.
- Day 2: Look-back: claimable parcels and their deadlines.
- Day 3: First claims ready to submit; daily tracking watch switched on.
- Day 7: First weekly batch and case list.
Security and data
- We never ask for your Royal Mail, eBay or Etsy password.
- Tracking exports, cost data and claim files are encrypted at rest and in transit.
- Buyer names and addresses are used only to prepare the claim and removed once it closes.
- All data is deleted within 30 days of cancelling, or sooner on request.
Questions
How long do I have to claim for a lost Royal Mail Tracked 48 parcel?
You can claim once 7 working days have passed since the parcel was due, and you must claim within 30 calendar days of that eligible date. For most other UK services the limit is 80 days from posting.
How much will Royal Mail pay?
For Tracked services on a business account, your actual loss up to £150, or the market value if lower. Actual loss means what the item cost you to buy or make, not what you sold it for.
Can I claim for a lost 2nd Class parcel?
Usually not on an account. Royal Mail says untracked contract services posted on an account carry no loss or damage compensation, apart from a few listed VAT-exempt and international exceptions.
Do you need my Royal Mail login?
No. We work from your tracking export and cost data. Royal Mail's account claim form is for business account holders and asks for your account number, so you submit each claim or bulk file yourself; we prepare everything you need to paste or upload.
I buy postage through eBay or Etsy. Does this apply?
The rules above are for Royal Mail and Parcelforce business account customers. Labels bought online, through a marketplace or at the Post Office are claimed through a different Royal Mail form and may follow different terms, so the look-back tells you which rules apply to how you post.
Is Claim Ledger part of Royal Mail?
No. It is an independent service, not affiliated with or endorsed by Royal Mail Group. Royal Mail and Parcelforce are its trademarks. Royal Mail decides every claim; this is an administrative service, not legal advice.
Stop writing off lost parcels
A look-back at your last 30 days, then every claimable parcel prepared before its deadline, for 20% of what Royal Mail pays or £29 a month.
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