Phone Line Audit terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Phone Line Audit from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Phone Line Audit.
Who provides the service
Phone Line Audit is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A remote audit of the phone lines and connected devices at your UK site before the PSTN closure. We map each line and device to one recommended action and who should make it, and give you an action sheet per contractor. We sell no lines or equipment.
What is included
- First look (£9, credited in full if you order an audit within 30 days): one recent phone bill per site, each number listed with its line type, analogue-looking lines flagged, reply within one business day
- Site audit: one building with up to 10 lines, 30-minute video walk-round, line and device map (XLSX and PDF), one action per line, power-cut and battery notes, follow-up check call
- Multi-site: up to 5 sites or 40 lines, one deadline plan across all sites, lift and fire alarm lines first, action sheets grouped by contractor
- Line and device map delivered within 2 business days of the walk-round
- A 15-minute follow-up call after the changes are made, included in the price
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| First look | £9 one-time | Check a phone bill before you decide |
| Site audit | £49 one-time | One building with up to 10 lines |
| Multi-site | £149 one-time | Up to 5 buildings, or one block with many lines |
The first look costs £9: we tell you from your bill whether a full audit is worth it, and the £9 is credited in full if you order an audit within 30 days. Audits are one-time prices per site, paid once, with no subscription. We sell no phone lines, broadband or equipment and take no commission; changes are made by your own provider and contractors at their prices. Founding customer pricing applies to early-access orders. Prices include VAT.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
First look covers one recent bill per site. Site audit covers one building with up to 10 lines; Multi-site up to 5 sites or 40 lines. Work beyond the cap is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not change lines or equipment; your phone provider and contractors do, at their prices
- We sell no lines, broadband or equipment and take no commission
- This is not a fire risk assessment or an alarm service visit
- We do not confirm that a specific alarm, lift phone or terminal will work on a digital line; that assurance comes from its maintainer
- We never ask for your phone provider account password and do not act on your account
Your responsibilities
- Check our map and action sheets with your provider and contractors before making changes or cancelling lines
- Send accurate, complete bills and show every device connected to a phone socket during the walk-round
- Have the right to share bills, photos and site details with us
- As the responsible person for the building, keep responsibility for fire safety and get assurance from alarm and monitoring providers
- Arrange and pay for the changes with your own providers and contractors before the closure date
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Openreach and your phone provider: the closure date, migration options and the EVAc last-resort service are their decisions and may change; our plan reflects what they have published
- Alarm companies, lift contractors and terminal providers: whether and when they make the changes is outside our control
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Phone Line Audit, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Phone Line Audit is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Phone Line Audit is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Phone Line Audit is limited to the fees you paid us for Phone Line Audit in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Phone Line Audit; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.