Rate Impact terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Rate Impact from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Rate Impact.
Who provides the service
Rate Impact is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A one-time report that reprices your own recent UPS, FedEx and (on some plans) USPS shipments at the carriers' published 2027 rates, with your invoiced discounts held constant. You get the report, a spreadsheet of every shipment repriced and a 30-minute call.
What is included
- A scope reply by email within 1 business day, before you pay, confirming your sample export works and which plan fits
- One carrier: one UPS or FedEx account, up to 5,000 shipments, increase per order, service and zone, surcharge and zone-shift exposure, checkout rate table update, 30-minute call
- Compare: UPS and FedEx, or either plus USPS, up to 20,000 shipments, carrier mix comparison, box and weight advice per SKU, free-shipping threshold for 2027, negotiation brief
- Multi-account: several accounts or a 3PL with clients, up to 100,000 shipments, increase split per client or account, client-ready 2027 rate cards, re-run after FedEx's 1 February zone change
- Report within 3 business days of complete data
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| One carrier | $99 one-time | One UPS or FedEx account, up to 5,000 shipments |
| Compare | $249 one-time | UPS and FedEx, or either plus USPS, up to 20,000 shipments |
| Multi-account | $490 one-time | Several accounts or a 3PL with clients, up to 100,000 shipments |
One-time prices in USD, paid once after we confirm by email that your export works. Includes the report, the spreadsheet with every shipment repriced and a 30-minute call. The carriers publish their 2027 rate tables and calculators for free; what you pay for is your own shipments repriced and the decisions that follow. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
One carrier covers one UPS or FedEx account and up to 5,000 shipments; Compare up to 20,000 shipments; Multi-account up to 100,000 shipments. Each plan covers 3 to 12 months of data. Work beyond the cap is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We are not affiliated with or endorsed by UPS, FedEx or USPS; the carrier's invoice is always the final word
- We do not negotiate with your carrier on your behalf; we give you a brief to take to your rep
- We do not change your store's shipping settings; we give you a rate table to paste in
- Figures are an estimate based on published rates and your past shipments, not a guarantee of future invoices
- We do not contact your customers
Your responsibilities
- Check the report and rate table before changing checkout rates, boxes or carriers
- Send complete and accurate shipment data with service, weight, dimensions, ZIPs and billed amount, and your discount table if you have one
- Have the right to share the shipment and invoice data you send; remove customer names and street addresses if you prefer
- Tell us which platform you buy labels through if you do not ship on your own carrier account
- Update your own store settings and confirm the new rates with your carrier
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- UPS, FedEx and USPS published rate notices and tables: if a carrier changes or revises its 2027 rates, surcharges or zones after the report date, the figures may differ; USPS figures that depend on what follows its temporary increase are flagged
- Shopify Shipping, ShipStation and similar platforms: where you buy labels at platform rates, repricing depends on those platforms publishing their 2027 rates
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Rate Impact, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Rate Impact is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Rate Impact is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Rate Impact is limited to the fees you paid us for Rate Impact in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Rate Impact; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.