Shortcode Ready terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Shortcode Ready from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Shortcode Ready.
Who provides the service
Shortcode Ready is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
We add a Saudi-only short address field with a format check to your checkout, check every Saudi order as it arrives, hold orders without a valid code and send the customer a fix link, and map the short address to the label field your carrier uses.
What is included
- Lite ($9 a month): up to 50 Saudi orders a month, checkout field with format check, hold tag for orders without a valid code, email fix link, one store
- Starter: up to 500 Saudi orders a month, Saudi Post lookup with your own National Address API key, WhatsApp fix link through your provider, carrier field mapping for one carrier, weekly report
- Growth: up to 3,000 Saudi orders a month, up to 3 stores, mapping for up to 3 carriers, custom hold rules by carrier and order value, email support within one business day
- Setup included in every plan, live within 3 business days of receiving staff access, including test orders
- Supported platforms: WooCommerce, Magento 2 and Adobe Commerce, and custom checkouts via script and webhook
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Lite | $9 per month | Small stores testing the Saudi market |
| Starter | $19 per month | Stores with steady Saudi orders |
| Growth | $49 per month | Larger stores and several carriers |
Billed monthly in USD, cancel any time. Order counts are Saudi orders checked per month; other orders are ignored and never counted. Setup is included in every plan. WhatsApp messages go through your own provider and are billed by them. A National Address API key, if you use one, is registered by you with Saudi Post. Founding customer pricing stays fixed while you remain subscribed.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Lite: up to 50 Saudi orders a month, one store. Starter: up to 500. Growth: up to 3,000, up to 3 stores. Only Saudi orders checked are counted. If you go over the monthly allowance nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused allowance does not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 3 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- This is not legal or customs advice
- We do not guarantee that a carrier accepts a parcel
- Without a National Address API key we check format and completeness only, not whether the code is real
- Salla and Zid stores are not supported in early access
- WhatsApp messages and the National Address API key are billed or registered through your own providers, not by us
Your responsibilities
- Check test orders and labels before shipping, and confirm your carrier's current short address requirements
- Give us accurate details of your platform, carriers and label method, and a staff account on your store
- Have the right to let us process your Saudi customers' names, addresses, phone numbers and order numbers
- Register and keep your own National Address API key with Saudi Post, and your own WhatsApp provider account, if you use them
- Release or cancel held orders that customers do not fix
- Remove our staff account when you stop the service
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Saudi Post National Address API: if the service is unavailable, its plan limits are reached or its approval rules change, lookups stop and we fall back to format and completeness checks
- DHL Express, SMSA, Aramex and your shipping plugin: if they change label fields or upload formats, the mapping may need updating before codes print correctly
- Your email and WhatsApp providers: if they fail, fix links may not reach customers and held orders stay held
- Carriers and the Transport General Authority: their requirements and acceptance decisions are outside our control
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Shortcode Ready, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Shortcode Ready is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Shortcode Ready is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Shortcode Ready is limited to the fees you paid us for Shortcode Ready in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Shortcode Ready; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.