Carton Ready terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Carton Ready from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Carton Ready.
Who provides the service
Carton Ready is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A one-time setup: we read your retailer's or 3PL's routing guide and build GS1-128 SSCC carton and pallet label templates in ZPL and PDF, SSCC numbering from your own GS1 Company Prefix with a log, an ASN match file layout and a placement diagram, then review a test label.
What is included
- Label check: review of up to 2 existing labels against the GS1 guideline and your routing guide, SSCC structure and check digit check, written list of fixes, delivered within 2 business days
- One retailer: routing guide read-through, carton and pallet templates in ZPL and PDF, SSCC numbering sheet or script with log, ASN match file layout, placement diagram and test label review, email help for 30 days
- Up to 4 retailers: everything in One retailer for up to 4 routing guides, shared SSCC numbering, templates for up to 2 printer models, first retailer within 2 business days and the rest within 5, email help for 60 days
- Work starts within 2 business days of receiving the routing guide and your prefix
- All templates, scripts and numbering sheets delivered as files you own
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Label check | $19 one-time | You already print SSCC labels and want to know what is wrong |
| One retailer | $190 one-time | Full label setup for one retailer or 3PL |
| Up to 4 retailers | $490 one-time | Brands and 3PLs shipping to several retailers |
One-time prices, paid once after we confirm the scope. You need your own GS1 Company Prefix, which you get from your GS1 member organisation; we do not sell barcodes or prefixes. We work from the routing guide you send; your retailer's decision on what is compliant is final. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Label check covers up to 2 existing labels. One retailer covers one retailer's or 3PL's routing guide and 30 days of email help. Up to 4 retailers covers up to 4 routing guides, up to 2 printer models and 60 days of email help. Work beyond the cap is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not sell barcodes or GS1 Company Prefixes
- We do not send the ASN; you or your EDI provider send the 856
- We do not grade barcodes with a verifier
- We do not guarantee that you will avoid chargebacks; they also come from late ASNs, wrong quantities and routing
- We do not print labels or run software on our servers after delivery
Your responsibilities
- Print and check a test label, and check labels before shipping
- Send the current routing guide or label specification and accurate order and shipping data
- Hold your own GS1 Company Prefix and have the right to share the routing guide and POs with us
- Keep the SSCC log and never reuse a number
- Make sure the SSCCs in your ASN match the labels exactly
- Confirm open questions about the guide with your buyer or the retailer's compliance team, and get barcodes verified if your retailer requires it
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Retailers and 3PLs: they interpret their own routing guides and their decision on compliance is final; if they change the guide after delivery, templates may need updating
- GS1 member organisations: they issue your Company Prefix; we cannot build SSCCs without it
- Your EDI provider and printer: if the ASN is sent incorrectly or a printer is set up differently from the one agreed, labels and ASNs may not match
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Carton Ready, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Carton Ready is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Carton Ready is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Carton Ready is limited to the fees you paid us for Carton Ready in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Carton Ready; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.