Trust Reconciler terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Trust Reconciler from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Trust Reconciler.
Who provides the service
Trust Reconciler is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Trust Reconciler connects read-only to your firm's QuickBooks Online or Xero, builds client ledgers from the books you keep, and performs a monthly three-way trust account reconciliation with exception alerts and a monthly pack for the responsible attorney to sign.
What is included
- Monthly three-way reconciliation of bank statement balance, trust balance in the books and the sum of client ledgers, with every difference itemised
- Client ledgers built from QuickBooks sub-customers or classes, or Xero tracking categories or contacts
- Daily exception alerts: negative client balances, disbursements above cleared funds, fees charged to trust, earned fees held too long
- Tracking of uncleared checks and deposits in transit by age, with checks over 180 days flagged
- A monthly pack with signature page, locked once signed and archived for the period you set (default seven years)
- On Firm: up to 3 trust accounts, bookkeeper and attorney roles, on-demand runs and a state-specific pack format; on Advisor: a multi-firm dashboard
- Onboarding within 2 business days of your request
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Solo | $39 per month | One trust account, up to 50 client ledgers |
| Firm | $59 per month | Small firms with several accounts |
| Advisor | $129 per month | Accountants managing several firms |
Billed monthly per firm, with no per-user charge; cancel any time. Founding customer pricing is fixed for 24 months. All plans include three-way reconciliation, client ledgers, exception alerts and the archived monthly pack.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Solo: 1 trust account and up to 50 active client ledgers. Firm: up to 3 trust accounts with unlimited client ledgers. Advisor: up to 5 firms, then $25 per firm. If you go over your plan's allowance, nothing is blocked; we tell you by email, and from the next month you move to the plan that fits, or pay the extra-firm price on Advisor. Each Solo or Firm plan covers one law firm.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We never write to or change your QuickBooks or Xero books; corrections are made by you
- We do not give legal, ethics or accounting advice
- We do not correct shortfalls or make any report to a bar or regulator for you
- We do not hold, move or have access to client money
Your responsibilities
- Check each reconciliation, ledger and pack before the responsible attorney signs it or you rely on it
- Keep your books accurate and complete, allocate unassigned trust transactions, and upload correct bank statements
- Have the right to share your firm's books and client data with us
- Fix any negative balance, shortfall or other problem in your books, and meet any reporting duty
- Confirm your state's record-keeping rule, pack format and retention period
- Assign bookkeeper, attorney and advisor roles correctly and keep logins secure
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Trust Reconciler is record-keeping software. We are not a law firm, not an accountant or auditor, and not a bank, and nothing we provide is legal, ethics or accounting advice. We perform the arithmetic of the reconciliation and flag common exceptions. The responsible attorney reviews and signs each pack, and the firm stays fully responsible toward its clients, its state bar and any regulator for client funds and trust records. Decisions of the bar, regulators and banks are final and outside our control.
Outside services
- QuickBooks Online and Xero (read-only OAuth): if the connection is revoked or interrupted, or the platform changes its access, reconciliations and alerts cannot run until it is restored
- Your bank statements: the statement you upload is the authority for the bank balance; a bank feed balance is shown for reference only
- Electronic signature, email and text delivery: a reminder may be delayed or not delivered
- MCP-compatible AI assistants (Claude, ChatGPT and others) are optional and governed by their own providers
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Trust Reconciler, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Trust Reconciler is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Trust Reconciler is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Trust Reconciler is limited to the fees you paid us for Trust Reconciler in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Trust Reconciler; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.