Mailroll terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Mailroll from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Mailroll.
Who provides the service
Mailroll is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Mailroll organizes your own order and shipping records into a monthly parcel-by-parcel register for US-bound mail, with suggested 10-digit HTSUS codes and estimated duty, so you or your licensed customs broker can prepare and file the postal informal entry worksheet. We do not prepare or file anything with CBP.
What is included
- An eligibility check on your first 20 products, within two business days
- A catalog pass with suggested 10-digit HTSUS codes, origin from your records and a written reason per product, within up to 5 business days
- A monthly parcel-by-parcel register (Excel and CSV) with estimated duty per parcel and month, within 2 business days of receiving your exports, and by the 3rd if they arrive by the 1st (1 business day on Scale)
- Monthly flags for products that may need Entry Type 13 or formal entry
- Deadline reminders on the 1st and 5th of each month and a readiness checklist for your filer
- On Growth and Scale: codes for new products within 2 business days and several shops merged; on Scale: a mid-month draft register and a quarterly catalog re-check
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Starter | $29 per month | Up to 200 US parcels a month and 100 products |
| Growth | $79 per month | Up to 1,500 US parcels a month and 500 products |
| Scale | $199 per month | Up to 8,000 US parcels a month and 2,000 products |
Monthly prices, cancel any time. Every plan starts with the eligibility check on 20 products and includes the first catalog pass. We organize your own records; we do not prepare or file entries or worksheets, hold bonds, pay duties or log in to Pay.gov or ACE. The owner or purchaser of the goods, or a licensed customs broker, prepares and files the worksheet. HTSUS codes are suggestions with written reasons and duty figures are estimates; the filer decides and stays responsible for what is declared. Not legal advice. Founding customer pricing applies to early-access accounts.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Starter: up to 200 US parcels a month and 100 products. Growth: up to 1,500 parcels a month and 500 products. Scale: up to 8,000 parcels a month and 2,000 products. If you go over your monthly allowance, nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused allowance does not roll over. The eligibility check on 20 products is done once per account.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 5 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not prepare, sign or file entries or worksheets, or send anything to CBP
- We do not hold bonds, pay duties or log in to Pay.gov, ACE or your bank
- HTSUS codes are suggestions and duty figures are estimates; we do not guarantee them
- We do not give legal or customs advice
- We are not affiliated with CBP, USPS or any postal operator
Your responsibilities
- Check the suggested codes, values and duty estimates before you or your broker declare anything or pay duty
- Send accurate and complete catalog, order and shipping exports on time each month
- Have the right to share the order and shipping data you send us, including any customer details
- Confirm with a licensed customs broker who may file for your shipments, and decide what is declared
- Arrange your own bond in ACE eBond and Pay.gov access, file the worksheet and pay by the 7th of each month
- Route products we flag for Entry Type 13 or formal entry through your broker
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Mailroll is a record organization service. We are not a licensed customs broker, not a law firm and not affiliated with CBP. Under 19 U.S.C. 1641, preparing documents for filing with CBP for someone else is customs business that only a licensed broker may do. We prepare data only from your own records; you, as owner or purchaser, or your licensed customs broker prepare, sign and file anything submitted to CBP, pay the duty and stay responsible toward CBP for what is declared, including interest and penalties. Decisions of CBP and postal operators are final and outside our control.
Outside services
- Shopify, WooCommerce, Etsy, eBay and shipping-app exports: if their export format changes or data is missing, the register may be incomplete until we adjust
- HTSUS published by the US International Trade Commission: codes and rates follow the published schedule; if it changes, estimates may change
- CBP mail entry rules: if CBP changes them, we update the register to match, but the timing and content of those changes are outside our control
- Pay.gov, ACE and your bond surety are used by you or your broker, not by us; problems there are outside our control
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Mailroll, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Mailroll is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Mailroll is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Mailroll is limited to the fees you paid us for Mailroll in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Mailroll; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.