Server 2016 Exit Plan terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Server 2016 Exit Plan from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Server 2016 Exit Plan.
Who provides the service
Server 2016 Exit Plan is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A one-time written plan for each Windows Server 2016 machine before support ends on 12 January 2027. From the output of a read-only inventory script you run, we recommend upgrade in place, migration, Extended Security Updates or retirement, with a step-by-step runbook per server.
What is included
- A read-only PowerShell inventory script, sent within one business day of your request
- A check of each server against Microsoft's in-place upgrade paths and restrictions, role migration guidance and your applications' vendor support
- A written plan per server within 3 business days of receiving the script output: recommended path, ordered steps, backups and rollback, and risks
- Licence, CAL and ESU lines to budget
- Email answers to follow-up questions on the plan for 30 days
- On Small site and MSP pack: order of work across servers, a domain controller replacement plan, an Essentials replacement map and a 30-minute review call; on MSP pack, plans under your brand and a summary sheet per client
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| One server | $199 one-time | A single Windows Server 2016 machine |
| Small site | $449 one-time | Up to 5 servers, including the domain controllers |
| MSP pack | $990 one-time | IT providers with 2016 servers across several clients |
One-time prices, paid once after we confirm the server count. You get a written plan and runbook; carrying out the upgrade or migration is not included, and new Windows Server licences, CALs or ESU are bought by you at Microsoft's or your reseller's prices. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
One server ($199) covers a single Windows Server 2016 machine. Small site ($449) covers up to 5 servers. MSP pack ($990) covers up to 15 servers across any clients, with extra servers at $59 each. Work beyond the cap of your plan is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- Carrying out the upgrade or migration is not included; we can quote it separately
- New Windows Server licences, CALs and ESU are bought by you from Microsoft or your reseller and are not included
- We never ask for administrator passwords or remote access for the plan
- This is not an official Microsoft service, and we do not guarantee that an upgrade will succeed
Your responsibilities
- Read the inventory script before running it, and check the plan and runbook before you act on it
- Run the script on every server in scope and send us complete and unaltered output
- Have the authority to inventory the servers and to share their configuration with us
- Take and test backups before any change, and carry out the work yourself or through your IT provider
- Confirm your applications' compatibility with their vendors, and buy the licences you need
- Tell us about servers or roles the script cannot see
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Microsoft's published lifecycle, upgrade, ESU and licensing information: the plan follows it as published when we deliver; if Microsoft changes dates, prices or rules, parts of the plan may no longer apply
- Azure and Azure Arc, if the plan recommends them: their availability, pricing and terms are set by Microsoft
- Your application vendors: their support statements can change after we deliver the plan
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Server 2016 Exit Plan, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Server 2016 Exit Plan is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Server 2016 Exit Plan is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Server 2016 Exit Plan is limited to the fees you paid us for Server 2016 Exit Plan in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Server 2016 Exit Plan; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.