WorkMail Exit terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order WorkMail Exit from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to WorkMail Exit.
Who provides the service
WorkMail Exit is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
WorkMail Exit is a one-time migration out of Amazon WorkMail. We copy each mailbox, calendar and contact list to the provider you choose, switch your domain's mail DNS records in one planned window, run a final copy after the switch, and hand over a written record of the old and new DNS values.
What is included
- An exit check of your domain's public DNS at the start, within one business day
- A list of users, groups, aliases and shared mailboxes to recreate with you on the new provider
- Copying of mail folders with read and flag status, calendar items and contacts while WorkMail keeps working
- A planned switch of MX, Autodiscover, SPF, DKIM, DMARC and MAIL FROM records, with the old values kept for rollback, and only mail records changed
- A final copy after the switch, checks with you and removal of our temporary access
- On Team and IT provider: shared and resource mailboxes, a final export archive per mailbox to storage you own, phone and Outlook setup notes and a switch window outside office hours
- Email support for 14 days on Small office
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Small office | $75 one-time | Up to 5 mailboxes on one domain |
| Team | $249 one-time | Up to 20 mailboxes, up to 3 domains |
| IT provider | $590 one-time | Up to 50 mailboxes across any number of client organizations |
One-time prices, paid once after we confirm the mailbox count. The new provider's subscription is bought by you at their prices. When we checked on 3 November 2026, the cheapest published managed WorkMail migration price we found was $15 per user plus a one-time $500 project setup fee; our Small office plan is $75 for up to 5 mailboxes ($15 each when all 5 are used), with no setup fee. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Small office ($75): up to 5 mailboxes on one domain. Team ($249): up to 20 mailboxes on up to 3 domains. IT provider ($590): up to 50 mailboxes across any number of client organizations, with extra mailboxes at $12 each. Work beyond the cap of your plan is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- The new provider's subscription is bought and paid by you directly at their prices
- Rebuilding custom SES receipt rules, WorkMail rules or Lambda code on the new provider is quoted separately; we list and explain them
- We never ask staff for their personal passwords
- We are not affiliated with, endorsed or sponsored by Amazon Web Services, and we cannot extend WorkMail beyond the date AWS sets
Your responsibilities
- Check that mail, calendars, contacts and DNS changes are correct after the move, before you close WorkMail or delete anything
- Give us an accurate count of mailboxes, groups, aliases and domains
- Have the authority to migrate the mailboxes and change the DNS of the domains you name
- Sign up with the new provider, create the temporary migration access, and give us access to change mail DNS records
- Agree the switch window and tell your staff about it
- Close your WorkMail organization and keep your final archive safe
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Amazon WorkMail and Amazon SES: AWS ends WorkMail on 31 March 2027; anything not moved or exported before AWS closes access may be lost, and AWS changes to export or access are outside our control
- The new mail provider (Microsoft 365, Google Workspace, Zoho Mail, Kopano Cloud, Zoom Mail or another): its limits, import tools and terms apply, and an outage there can delay the move
- Your DNS host, including Amazon Route 53: DNS changes take time to reach everyone, which is why we run a final copy after the switch
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide WorkMail Exit, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
WorkMail Exit is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
WorkMail Exit is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about WorkMail Exit is limited to the fees you paid us for WorkMail Exit in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering WorkMail Exit; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.