Label Render terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Label Render from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Label Render.
Who provides the service
Label Render is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Label Render is a monthly subscription that converts ZPL II thermal-printer label code into PDF (or PNG through the API) at the right page size and resolution, through browser upload, email-in, a watch-folder agent or a conversion API.
What is included
- ZPL II input, with each ^XA to ^XZ block rendered as its own page in the original order
- Thermal and office page layouts at the source resolution and 100% scale
- A render report per batch listing unknown commands, missing stored formats, graphics or fonts, and content outside the label edge
- A check of your sample files before you switch over, and account setup within 2 business days
- On Team and API: email-in addresses and the watch-folder and virtual printer agent on up to 3 computers
- On API: the conversion API with PDF or PNG responses, up to 10 requests per second
- Deletion of source files right after conversion; PDF download links expire after 24 hours
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Starter | $5 per month | A shop or desk converting labels in the browser |
| Team | $19 per month | Warehouses and 3PLs that want conversion to happen on its own |
| API | $49 per month | Developers building label previews, archives or print paths |
Billed monthly, cancel any time. Plans start at Starter; we check your sample files and confirm the scope by email before you pay. A label is one rendered page. All plans include ZPL II input, every page size, the render report and deletion of source files after conversion. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Starter: 2,000 labels a month, 1 user. Team: 25,000 labels a month, up to 5 users. API: 150,000 labels a month, extra labels at $3 per 10,000. A label is one rendered page. If you go over your monthly allowance, nothing is blocked; we tell you by email, and from the next month you move to the plan that fits, or pay the extra-label price on API. Unused labels do not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not guarantee that every barcode will scan; the render report flags what we could not draw
- EPL2 labels are handled by a separate product, EPL Render; DPL, IPL and TSPL are checked on request only
- We do not convert PDF or PNG to ZPL
- We do not keep converted PDFs after 24 hours or store API requests, so we cannot resend old files
- Our retention policy is our own and not a third-party certification
Your responsibilities
- Scan-test and check the first labels from each new source before you print or ship in volume
- Send complete label files, including any stored formats, graphics or fonts the labels recall
- Have the right to send us the label files, including the names and addresses on them
- Download your PDFs within 24 hours and keep your own copies
- Keep email-in addresses and API keys private, and rotate them if exposed
- Choose the correct page size and printer resolution
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Your label sources (carrier APIs, marketplaces, WMS): if they change their ZPL output, some labels may need to be checked again
- Email forwarding: email-in depends on your mailbox and ours; a message may be delayed or filtered
- Your computers and printers: the watch-folder agent depends on Windows or macOS, and print quality depends on your printer
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Label Render, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Label Render is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Label Render is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Label Render is limited to the fees you paid us for Label Render in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Label Render; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.