Correction Audit terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Correction Audit from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Correction Audit.
Who provides the service
Correction Audit is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
Correction Audit is a one-time data review of your UPS and FedEx invoice files. We match each address-correction and residential charge to its order, sort corrections by cause, and deliver a spreadsheet, a one-page summary, a dispute list with evidence and a fix plan for your store or shipping app.
What is included
- Scan ($19 once, credited in full against the Audit if you order within 30 days): one invoice month from one carrier, with correction counts, totals at current and new 2027 list rates and the top three causes from a sample, within 2 business days.
- Audit: up to 6 months and 5,000 shipments from one carrier account, with every correction matched to its order, cause classification, a residential charge check, a dispute list with evidence and a fix plan.
- Audit and Fix: UPS and FedEx, up to 12 months and 25,000 shipments, adding a channel and customer breakdown, an order-level address check set up in your store, an address book clean-up file and a re-scan of one new invoice month after 30 days.
- Reports within 2 business days of receiving complete files.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Scan | $19 one-time | One invoice month from one carrier |
| Audit | $79 one-time | Up to 6 months and 5,000 shipments from one carrier account |
| Audit and Fix | $199 one-time | UPS and FedEx, up to 12 months and 25,000 shipments |
One-time prices, paid once after the scan confirms the scope. The $19 scan is credited in full against the Audit if you order within 30 days. No percentage of refunds and no subscription. Credits you win from UPS or FedEx stay with you. Founding customer pricing applies to early-access orders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Scan: one invoice month from one carrier. Audit: up to 6 months and 5,000 shipments from one carrier account. Audit and Fix: UPS and FedEx, up to 12 months and 25,000 shipments, with one re-scan. Work beyond these caps is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not promise refunds or credits from UPS or FedEx.
- We do not file disputes with the carrier; you raise them yourself.
- We do not take a percentage of credits; credits stay with you.
- Any app subscription for the order-level address check is billed separately by that app.
- We do not log in to your carrier, store or bank accounts.
- We do not give accounting or legal advice.
Your responsibilities
- Check the dispute list and fix plan before raising disputes or changing your store or shipping setup.
- Export and send complete and accurate invoice and order files.
- Make sure you have the right to share the invoice and order data, including customer addresses, with us.
- Raise disputes with UPS or FedEx yourself, within their deadlines.
- Decide, with your accountant, how disputes and charges are handled and booked.
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- UPS and FedEx: they decide whether to accept a dispute or issue a credit, and set their own rates; your negotiated rates may differ from list rates.
- Commercial address-validation service: cause classification and the residential check rely on its data; if its data is wrong, a classification can be wrong.
- Shopify, WooCommerce, ShipStation, Shippo and marketplace order reports: matching depends on the completeness of these exports.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Correction Audit, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Correction Audit is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Correction Audit is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Correction Audit is limited to the fees you paid us for Correction Audit in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Correction Audit; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.