İrsaliye Hazır terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order İrsaliye Hazır from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to İrsaliye Hazır.
Who provides the service
İrsaliye Hazır is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A scope check (TL 290 + VAT), then a one-time setup of the e-waybill (e-İrsaliye) for one Turkish company in one accounting or ERP program, from integrator comparison to test waybills and staff training, with optional monthly support after setup.
What is included
- Scope check (TL 290 + VAT, credited in full against Setup if you order within 30 days): whether you are obliged and your deadline, in writing within one business day.
- Setup: comparison of integrators that work with your program, a recommendation and the list of application documents.
- Waybill template, number series, addresses, carrier and plate details set in your program over screen sharing.
- Test waybills, a check of the mandatory fields and a trial of e-İrsaliye response and rejection scenarios.
- A one-hour online training for warehouse and dispatch staff, a switch-day checklist and 30 days of email support.
- Optional monthly support: waybill-to-invoice matching check, rejection and return tracking, credit balance alert, a summary of tax authority announcements and replies within one business day.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Scope check | TL 290 one-time | Are you obliged, and by when |
| Setup | TL 2,250 one-time | One company, one program, end-to-end switch |
| Monthly support | TL 590 per month | Optional, after setup |
Prices exclude VAT. The scope check is TL 290 and is credited in full against Setup if you order within 30 days. Setup is paid once; monthly support is optional and can be cancelled any month. Integrator, credit and signing tool fees are paid directly to those providers. Setup is usually completed within 10 business days; it can take longer if integrator approval or your signing tool (financial seal or e-signature) is delayed. Founding customer pricing for early-access accounts.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
The scope check is TL 290 + VAT and is credited in full against Setup if you order within 30 days. Setup covers one company and one accounting or ERP program, with one one-hour training session and 30 days of email support. Monthly support is optional, covers the same company and can be cancelled any month. More companies, programs or trainings are quoted by email before we start and are never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 10 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- This is not tax or legal advice.
- We do not sign the integrator contract or the application; both are in your name and account.
- Integrator, credit and signing tool (financial seal or e-signature) fees are paid directly to those providers, and we take no commission.
- We do not issue waybills for you or file anything with the tax authority on your behalf.
- We do not control integrator approval or signing tool timelines, so the usual 10 business days can run longer.
- We keep no access to your program or integrator account after the service ends.
Your responsibilities
- Give accurate tax number, gross sales, line of business and program details for the scope check.
- Choose the integrator, sign its contract, apply and pay its fees and credits.
- Have your financial seal or e-signature ready and keep passwords and signing tools with you.
- Check test and live waybills before relying on them, and confirm scope, deadline and penalties with your accountant or tax office.
- Stop using paper waybills from your switch date, apart from the permitted exceptions.
- Have the right to share the company documents and data you send us.
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
İrsaliye Hazır is a setup and training service. We are not a tax advisor, a certified accountant or an integrator, and we do not give tax or legal advice. You choose the integrator, issue the waybills and stay responsible toward the Turkish Revenue Administration for your e-İrsaliye obligation, deadlines and any penalties. Confirm scope and filings with your accountant or tax office. Decisions of the tax authority and approvals by the integrator are final and outside our control.
Outside services
- Private integrators: approval timing, credit prices, storage and service are theirs. If an integrator is slow or changes terms, setup can take longer.
- Signing tools (financial seal or e-signature): if they are not ready, testing and the first live waybill wait.
- Accounting and ERP programs such as Logo, Mikro and Paraşüt: if a program changes its e-İrsaliye settings, the template may need adjusting.
- The tax authority's e-İrsaliye system and rules: if rules, dates or penalty amounts change, the scope check reflects what was published at the time.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide İrsaliye Hazır, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
İrsaliye Hazır is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
İrsaliye Hazır is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about İrsaliye Hazır is limited to the fees you paid us for İrsaliye Hazır in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering İrsaliye Hazır; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.