Frete Reavido terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Frete Reavido from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Frete Reavido.
Who provides the service
Frete Reavido is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly subscription for online stores in Brazil: we check your Correios tracking codes daily, open a case for each delay, loss, wrongful return or damage with its deadline, and prepare the refund claim for you to file in Fale Conosco with your own login. We then match replies and payments to each case.
What is included
- A review of your last 60 days of shipments, within 2 business days
- A daily check of every tracking code against the contracted service's delivery time
- Claims ready to file, with reason, business days late, postage paid, expected amount and attachments
- Claim deadlines tracked per case, a photo upload link for customers and a monthly summary
- Store and Operation: no percentage on refunds, reopening texts for refused claims, declared value alerts, email support within one business day
- Operation: up to 3 CNPJs or contracts, a summary per store or client, a report on routes and services with most delays, a quarterly call on causes
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Pay on results | 20% of amount paid · no monthly fee | For stores with a few cases a month |
| Store | R$ 49 per month | Up to 150 cases a month, no commission |
| Operation | R$ 129 per month | Up to 600 cases a month or several stores |
Billed monthly, cancel any time. Correios pays refunds directly to your account or invoice; on Pay on results we charge 20% of what was paid, after the money arrives, and nothing if the claim is refused. The 60-day review comes before you choose a plan, with no commitment. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Pay on results: no monthly fee, 20% of what Correios actually pays, charged after the money arrives, nothing if refused. Store: up to 150 cases a month. Operation: up to 600 cases a month, up to 3 CNPJs or contracts. If you go over the monthly allowance nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused cases do not roll over.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not file claims with Correios; you file them with your own Meu Correios login
- We do not promise that Correios will pay any claim; Correios decides every claim
- We never ask for your Meu Correios, store or label platform passwords
- We do not give legal advice or represent you in disputes; for that, see a lawyer or Procon
- We are not part of Correios
Your responsibilities
- Send complete and accurate shipment exports, invoices or content declarations
- Make sure you have the right to share your shipment and customer data with us, including customer photos
- Check each claim before you file it, and file it before its deadline
- File claims under the CPF or CNPJ responsible for the posting, as the Fale Conosco terms require
- Tell us about replies and payments you receive if they do not show up in the data we get
- On Pay on results, tell us when Correios pays, so the 20% fee can be calculated
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
This product prepares carrier claims. We are not a law firm and not part of Correios, and we do not file claims for you. You review each claim and file it in Fale Conosco under the CPF or CNPJ that made the posting, and you stay responsible for what you declare to Correios. Correios decides every claim and the amount paid; its decision, and any change to its terms, deadlines or compensation amounts, is final and outside our control.
Outside services
- Correios tracking, Fale Conosco and Meu Correios: if tracking data is late or wrong, or Correios changes its claim terms, deadlines or amounts, cases and claims may need to change
- Nuvemshop, Shopify, WooCommerce, Bling and label platforms: we rely on their exports; missing or wrong data limits what we can find
- Your customers: damage claims depend on customers sending photos in time
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Frete Reavido, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Frete Reavido is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Frete Reavido is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Frete Reavido is limited to the fees you paid us for Frete Reavido in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Frete Reavido; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.