Every Correios delay and loss claimed, not forgotten
Correios refunds part of the postage when delivery is late, and refunds the postage plus compensation when a parcel goes missing, but only for those who file in time. Frete Reavido checks your tracking every day, finds delays, losses and damage, and prepares each refund claim with its evidence. You file it in your own Meu Correios account; we track deadlines and replies.
Updated
- Daily check of every tracking code against the contracted service's delivery time: delays, stalled parcels, wrongful returns and damage each open a case with its deadline.
- A claim ready to paste into Fale Conosco: code, service, expected date, business days late, postage paid, invoice or content declaration, and photos.
- Pay on results or a flat fee: 20% of what Correios actually pays, or a fixed monthly price with no commission.
Per Correios' compensation page (checked 7 November 2026), a delay refunds 5%, 10% or 15% of postage: on PAC for 1 to 5, 6 to 10 or more than 10 business days late; on SEDEX for 1 to 3, 4 to 5 or more than 5.
Source: correios.com.brThe same page lists automatic compensation in force since 12 April 2026: R$ 25.63 for PAC and SEDEX and R$ 12.82 for Correios Mini Envios, added to the refund of the delivery charge when a parcel is lost.
Source: correios.com.brThe Fale Conosco terms shown at faleconosco.correios.com.br (checked 7 November 2026) allow up to 90 calendar days to file for a registered domestic item, counted from the day after delivery or return to sender, and 30 days for damage or tampering.
Source: faleconosco.correios.com.brLate and lost parcels cost more than they seem
When an order is late, the customer complains to the store. When it disappears, the store re-ships or refunds. Filing with Correios waits: checking the service's delivery time, counting business days late, finding the invoice, opening Fale Conosco order by order. Hardly anyone does it, and the money is left behind.
The rules are published. Correios' compensation page says a late delivery refunds 5% to 15% of the postage on PAC and SEDEX, depending on business days late. For a lost parcel, Correios refunds the delivery charge and adds the service's automatic compensation, or the declared value. And the Fale Conosco terms limit filing to 90 days, or 30 days for damage or tampering.
Each case looks small, but in a store with hundreds of parcels a month the delays add up. Filing all of them recovers that money and shows which routes, services and packaging cause the most trouble.
Without it
- Filing yourself: Free: Fale Conosco accepts claims from any individual or company registered in Meu Correios. It works if someone…
- Declared value: For customers without a contract it costs 2% of the part of the value above the automatic compensation, up to R$…
- Label platform: If you post under a freight platform's contract, the claim normally goes through its support, because the posting sits…
With Frete Reavido
- Daily check of every tracking code against the contracted service's delivery time: delays, stalled parcels, wrongful returns and damage each open a case with its deadline.
- A claim ready to paste into Fale Conosco: code, service, expected date, business days late, postage paid, invoice or content declaration, and photos.
- Pay on results or a flat fee: 20% of what Correios actually pays, or a fixed monthly price with no commission.
- Contracted delivery time
- Claim deadlines
How it works
- 1
60-day review
You send your shipment list for the last 60 days, exported from your store, Bling or label platform. Within 2 business days we show delays, losses and damage that can still be claimed, and what each could bring back.
- 2
Daily check
Every code is checked daily against the contracted service's delivery time. Delays, stalled parcels, wrongful returns and customer-reported damage open a case with its deadline.
- 3
Claim ready
We write the claim with the right reason, business days late, postage paid and attachments. You file it in Fale Conosco with your own Meu Correios login, in a few minutes per case.
- 4
Replies and payments
We match replies and payments to each case. A refused or incomplete answer gets a reopening text; a payment not received within 30 days becomes an alert.
Features
Contracted delivery time
Compares the delivery date with the service's expected date and counts business days late for the right PAC or SEDEX refund band.
Claim deadlines
90 days for delays and losses, 30 days for damage and tampering, with a warning before each runs out.
Amount calculated
For each case, the expected amount: the delay percentage of postage, or postage plus automatic compensation or declared value for a loss.
Customer photos
A customer who receives a damaged parcel gets a link to upload photos of the product, box and label, straight into the case.
Declared value alerts
Products worth well above the automatic compensation are flagged, so you can decide whether to declare value when posting.
Monthly summary
Claimed, paid and refused by reason, with the services, routes and products that cause the most trouble.
A look inside
What you see day to day: the working view and the monthly summary.
Illustration of the layout, built from this page's own feature list. It shows no real results.
Who it's for
Nuvemshop, Shopify and WooCommerce stores
Up to 10,000 Correios parcels a month, today following up delays only when a customer complains.
Stores with a Correios contract
Posting under their own CNPJ and receiving refunds to a bank account or as invoice credit.
Small fulfilment operations
Posting for several brands and needing refunds split by client.
Works with
- Correios tracking
- Fale Conosco and Meu Correios
- Nuvemshop
- Shopify
- WooCommerce
- Bling
- Label platform exports (CSV)
- CSV of invoices or content declarations
Pricing
Billed monthly, cancel any time. Correios pays refunds directly to your account or invoice; on Pay on results we charge 20% of what was paid, after the money arrives, and nothing if the claim is refused. The 60-day review comes before you choose a plan, with no commitment. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Orders are subject to the Frete Reavido terms.
Pay on results
20% of amount paid · no monthly fee
For stores with a few cases a month
- Daily check of all tracking codes
- Refund claims ready to file
- Photo link for customers
- Deadlines tracked per case
- Monthly summary
Store
R$ 49 per month
Up to 150 cases a month, no commission
- Everything in Pay on results
- No percentage on refunds
- Reopening texts for refused claims
- Declared value alerts
- Email support within one business day
Operation
R$ 129 per month
Up to 600 cases a month or several stores
- Everything in Store
- Up to 3 CNPJs or contracts
- Summary per store or client
- Report on routes and services with most delays
- Quarterly call on causes
Compared with the alternatives
- Filing yourself
- Free: Fale Conosco accepts claims from any individual or company registered in Meu Correios. It works if someone checks delivery times and tracking every week.
- Declared value
- For customers without a contract it costs 2% of the part of the value above the automatic compensation, up to R$ 4,668.29 on PAC. Good for expensive products; filing the claim is still on you.
- Label platform
- If you post under a freight platform's contract, the claim normally goes through its support, because the posting sits in its contract. Check your platform's rules; Frete Reavido prepares the case in that format too.
What changed
- Per Correios' compensation page (checked 7 November 2026), a delay refunds 5%, 10% or 15% of postage: on PAC for 1 to 5, 6 to 10 or more than 10 business days late; on SEDEX for 1 to 3, 4 to 5 or more than 5. Source: correios.com.br
- The same page lists automatic compensation in force since 12 April 2026: R$ 25.63 for PAC and SEDEX and R$ 12.82 for Correios Mini Envios, added to the refund of the delivery charge when a parcel is lost. Source: correios.com.br
- The Fale Conosco terms shown at faleconosco.correios.com.br (checked 7 November 2026) allow up to 90 calendar days to file for a registered domestic item, counted from the day after delivery or return to sender, and 30 days for damage or tampering. Source: faleconosco.correios.com.br
- Under the same terms, payment is made within 30 calendar days of an upheld reply, to an account of the CPF or CNPJ responsible for the posting, which must also be the one that filed the claim. Source: faleconosco.correios.com.br
Your first week
The 60-day review arrives within 2 business days. Cases still within their deadline are ready as soon as you choose a plan.
- Day 1: you send your shipment list for the last 60 days.
- Day 2: review with claimable cases, expected amount and deadline.
- Day 3: first claims ready to file; daily checks on.
Security and data
- We never ask for your Meu Correios, store or label platform passwords.
- Exports, invoices and photos are encrypted in transit and at rest.
- Your customers' data serves only the case and is deleted when it closes.
- After cancellation we delete all data within 30 days, or sooner if you ask.
Questions
Does Correios pay for a late PAC parcel?
Yes. Its compensation page says a delay refunds 5% of postage for 1 to 5 business days, 10% for 6 to 10 and 15% beyond 10. On SEDEX the bands are 1 to 3, 4 to 5 and more than 5 business days. Additional services are not included.
How much do I get for a lost parcel?
The delivery charge and paid extras, except ad valorem, plus the service's automatic compensation, R$ 25.63 on PAC and SEDEX since 12 April 2026, or the declared value if you bought it. Wrong address, poor packaging and force majeure are among the cases with no compensation.
Why do I have to file myself?
The Fale Conosco terms require payment to the CPF or CNPJ responsible for the posting, which must also be the one that filed. So you file with your own login; we deliver the text and attachments ready.
How long do I have to claim?
Under the current Fale Conosco terms, up to 90 calendar days counted from the day after delivery or return to sender, for registered domestic items, and 30 calendar days for damage or tampering. For a lost parcel with no delivery date, we count from the expected delivery date to be safe.
Do you need my Meu Correios password?
No. We work from exports of your shipments and invoices. Your Correios and store access stays with you.
Is Frete Reavido part of Correios?
No. It is an independent service; Correios decides every claim. This is not legal advice; in a dispute, see a lawyer or Procon.
Collect from Correios what is yours
A review of the last 60 days, then every delay and loss claimed on time. 20% of what is paid with no monthly fee, or R$ 49 a month with no commission.
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