Dossier Colis terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Dossier Colis from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Dossier Colis.
Who provides the service
Dossier Colis is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A daily check of your Colissimo and La Poste parcels that finds stuck, returned or damaged parcels, and a claim file for each one with its evidence and deadline. You submit the claim in your own name; we track replies, deadlines and appeals.
What is included
- On every plan, a review of your last 60 days of shipments, within 2 business days of receiving the export
- Pay on results: daily tracking of all parcels, claims prepared with evidence, photo link for your customers, deadlines tracked per case, monthly report
- Shop: up to 40 cases a month, no percentage on compensation, appeals written for refusals or silence, alerts on items worth insuring, email reply within 1 business day
- Warehouse: up to 200 cases a month, up to 3 sender accounts, other carriers in the same list, report per shop or client, quarterly review of loss causes
- Claim amount calculated within €23 per kilo postage included, or the insurance you bought
- A referral to the La Poste group mediator prepared if an appeal fails
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Pay on results | 20% of compensation paid · no monthly fee | For a few losses a month |
| Shop | €29 per month | Up to 40 cases a month, no commission |
| Warehouse | €69 per month | Up to 200 cases a month or several shops |
Billed monthly, cancel any month, prices exclude VAT. La Poste pays compensation directly to you; on Pay on results we invoice 20% of what was paid, after it arrives, and nothing if a claim is refused. Every plan starts with a review of your last 60 days. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Shop: up to 40 cases a month. Warehouse: up to 200 cases a month or several shops, up to 3 sender accounts. Pay on results: no cap, 20% of compensation actually paid. If you go over the monthly allowance nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused cases do not roll over. The starting review is once per account.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not submit claims for you
- We do not promise compensation; the carrier decides every claim
- We are not a debt collector or legal adviser
- We are not linked to La Poste or Colissimo
- Delay is paid only where a delivery time was guaranteed by contract; we flag these cases but do not promise them
Your responsibilities
- Check each claim file before submitting it and confirm the facts and amounts are correct
- Submit each claim in your own name, online or on 3634, before the deadline shown
- Provide accurate and complete exports, purchase prices, proof of posting and photos
- Have the right to share this data with us, including your customers' photos and details
- Tell us about any special terms in your Colissimo contract that differ from the general terms
- Tell us about compensation received on the Pay on results plan
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Dossier Colis is not a lawyer, legal adviser or debt collector, and does not act as your agent with La Poste. You are the sender: you review, submit and follow up each claim in your own name and stay responsible toward the carrier for the accuracy of what you submit. The decision of La Poste, Colissimo, any other carrier or the mediator is final as far as we are concerned and outside our control. For a dispute, a lawyer or the La Poste group mediator can help.
Outside services
- Colissimo and La Poste tracking: if tracking data is delayed, incomplete or unavailable, some parcels may be spotted later; we always work to the shorter deadline
- La Poste and Colissimo: their terms, limits and deadlines can change; we apply the published rules on the date of the case
- Shopify, WooCommerce, PrestaShop, Boxtal, Sendcloud: if an export changes format or stops, tracking may pause until a new export is sent
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Dossier Colis, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Dossier Colis is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Dossier Colis is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Dossier Colis is limited to the fees you paid us for Dossier Colis in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Dossier Colis; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.