Claim every lost Colissimo parcel instead of writing it off
La Poste pays up to €23 per kilo, postage included, for a lost or damaged parcel, if the sender claims in time with proof of posting. Dossier Colis checks your tracking every day, finds parcels that are stuck, returned or damaged, and prepares each claim with its evidence. You submit it in your own name; we track replies, deadlines and appeals.
Updated
- Daily check of every parcel: no new scan for several days, unexplained returns or a customer reporting damage each open a case with its deadline.
- A claim file ready to submit: tracking number, proof of posting, purchase invoice as proof of value, weight, photos of the parcel and packaging.
- Pay on results or a flat fee: 20% of compensation actually paid, or a fixed monthly price with no commission.
La Poste's general terms for mail and parcels (version of 6 October 2026) cap compensation for a lost or damaged parcel at €23 per kilogram, postage included.
Source: laposte.frLa Poste's lost Colissimo parcel guide (checked 7 November 2026) says only the sender can start a loss or damage claim, within 30 days of sending.
Source: laposte.frThe same terms commit La Poste to answer within 21 calendar days for domestic mail in mainland France, and treat an item as lost if it is not delivered within 40 days of posting.
Source: laposte.frA lost parcel costs the goods, the postage and an hour of paperwork
When a parcel doesn't arrive, most shops refund the customer straight away. The claim with La Poste comes later: proof of posting, purchase invoice, tracking screenshots, the form, the follow-ups. With a few cases a month nobody has the time, and the money stays with the carrier.
The rules are written down. La Poste's general terms for mail and parcels cap compensation for a lost or damaged parcel at €23 per kilo, postage included, against proof of the posting date and the postage paid. Its lost-parcel guide asks the sender to claim within 30 days of sending, while the terms admit claims for one year: working to the shorter deadline is safest.
The cost rarely shows up in one place: goods, re-shipping, customer service, bad reviews. Tracking every case gets back what is owed and shows which products or packaging cause the losses.
Without it
- Claiming yourself: Free: La Poste's claims procedure costs nothing, online, by phone or by letter. It works if someone checks tracking…
- Insurance at posting: If your Colissimo offer includes it, insurance bought at posting can pay above the per-kilo cap. Useful for expensive…
- LateShipment.com: Lists a 35% fee on successful lost and damaged claims, 25% with its ONE+ bundle (checked 7 November 2026). Colissimo…
With Dossier Colis
- Daily check of every parcel: no new scan for several days, unexplained returns or a customer reporting damage each open a case with its deadline.
- A claim file ready to submit: tracking number, proof of posting, purchase invoice as proof of value, weight, photos of the parcel and packaging.
- Pay on results or a flat fee: 20% of compensation actually paid, or a fixed monthly price with no commission.
- Deadline per case
- Claim amount calculated
How it works
- 1
Starting review
You choose a plan and send an export of your shipments from the last 60 days (shop, shipping software or Colissimo business account). Within 2 business days you see which parcels are stuck, returned or damaged, and which can still be claimed.
- 2
Daily tracking
Every tracking number is checked daily. A parcel with no new event for several days, an unexplained return or customer-reported damage opens a case with its deadline.
- 3
Claim prepared
We write the claim text and attach proof of posting, purchase invoice, weight, tracking screenshots and photos. You submit it in your own name, online or on La Poste's business line 3634, in a few minutes per case.
- 4
Replies and appeals
We match replies and payouts to each case. If there is no answer or a questionable refusal, you get an appeal ready to send, then, if needed, a referral to the La Poste group mediator.
Features
Deadline per case
30 days from sending in La Poste's guide, one year in its terms: we always work to the shorter one, with a reminder before it runs out.
Claim amount calculated
Each parcel's weight and your purchase price give the amount to claim, within €23 per kilo postage included, or the insurance you bought.
Customer photos
A customer who reports damage gets a link to upload photos of the product, box and label, straight into the case.
Appeals ready
Refusal, incomplete answer or silence: an appeal written with the case reference, then a mediator referral if the appeal fails.
Value alerts
Items worth well above €23 per kilo are flagged, so you can decide whether to insure them when you ship.
Monthly report
Claimed, paid, refused, by reason, with the products and destinations that lose the most.
A look inside
What you see day to day: the working view and the monthly summary.
Illustration of the layout, built from this page's own feature list. It shows no real results.
Who it's for
Shopify, WooCommerce and PrestaShop shops
Up to 10,000 parcels a month, refunding customers straight away and leaving the carrier claim for later.
Marketplace sellers
Amazon, Cdiscount or Etsy sellers who ship themselves: each lost parcel costs goods, postage and a rating.
Small fulfilment providers
Shipping for several brands and needing to account for each claim, client by client.
Works with
- Colissimo and La Poste tracking
- Colissimo business account exports
- Shopify
- WooCommerce
- PrestaShop
- Boxtal, Sendcloud or other shipping software exports (CSV)
- CSV of purchase prices
Pricing
Billed monthly, cancel any month, prices exclude VAT. La Poste pays compensation directly to you; on Pay on results we invoice 20% of what was paid, after it arrives, and nothing if a claim is refused. Every plan starts with a review of your last 60 days. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Orders are subject to the Dossier Colis terms.
Pay on results
20% of compensation paid · no monthly fee
For a few losses a month
- Daily tracking of all parcels
- Claims prepared with evidence
- Photo link for your customers
- Deadlines tracked per case
- Monthly report
Shop
€29 per month
Up to 40 cases a month, no commission
- Everything in Pay on results
- No percentage on compensation
- Appeals written for refusals or silence
- Alerts on items worth insuring
- Email reply within 1 business day
Warehouse
€69 per month
Up to 200 cases a month or several shops
- Everything in Shop
- Up to 3 sender accounts
- Other carriers in the same list
- Report per shop or client
- Quarterly review of loss causes
Compared with the alternatives
- Claiming yourself
- Free: La Poste's claims procedure costs nothing, online, by phone or by letter. It works if someone checks tracking every week and keeps proofs of posting and invoices to hand.
- Insurance at posting
- If your Colissimo offer includes it, insurance bought at posting can pay above the per-kilo cap. Useful for expensive items; you still have to file the claim.
- LateShipment.com
- Lists a 35% fee on successful lost and damaged claims, 25% with its ONE+ bundle (checked 7 November 2026). Colissimo is not among the carriers named on its pricing page: check coverage before choosing.
What changed
- La Poste's general terms for mail and parcels (version of 6 October 2026) cap compensation for a lost or damaged parcel at €23 per kilogram, postage included. Source: laposte.fr
- La Poste's lost Colissimo parcel guide (checked 7 November 2026) says only the sender can start a loss or damage claim, within 30 days of sending. Source: laposte.fr
- The same terms commit La Poste to answer within 21 calendar days for domestic mail in mainland France, and treat an item as lost if it is not delivered within 40 days of posting. Source: laposte.fr
Your first week
Once you choose a plan, the review arrives within 2 business days and cases still within their deadline are prepared.
- Day 1: you send your shipment export for the last 60 days and your purchase prices.
- Day 2: review with claimable parcels and their deadlines.
- Day 3: first claims ready to submit; daily tracking starts.
Security and data
- We never ask for your Colissimo, shop or shipping software passwords.
- Exports, purchase prices and photos are encrypted in transit and at rest.
- After you cancel, all your data is deleted within 30 days, or sooner on request.
Questions
How much does La Poste pay for a lost parcel?
Under its general terms for mail and parcels, at most €23 per kilo, postage included, for a lost or damaged parcel, against proof of the posting date and postage paid. An invoice may be requested as proof of loss. Above that, only insurance bought at posting covers the difference.
Who has to claim, me or my customer?
La Poste says loss or damage claims must be started by the sender. As the shop, that is you; your customer tells you about the problem and we prepare the file.
Why don't you submit the claim for me?
The claim concerns your contract of carriage and compensation is paid to the sender. Dossier Colis is not a debt collector or legal adviser: you submit in your own name, we supply the text and documents. Allow a few minutes per case.
I have a Colissimo business contract. Are the rules the same?
La Poste's general terms apply subject to product-specific conditions and any individual agreement you signed. At set-up we configure your contract's deadlines and limits if they differ.
What about a parcel that is only late?
La Poste's terms pay for delay only where a delivery time was guaranteed by contract, and never more than the postage paid. We flag these cases, but most of the value is in losses and damage.
Is Dossier Colis part of La Poste?
No. It is an independent service with no link to La Poste or Colissimo; the carrier decides every claim. For a dispute, a lawyer or the La Poste group mediator can help.
Claim lost parcels instead of writing them off
A review of the last 60 days, then every claim prepared on time. 20% of compensation paid, or €29 a month with no commission.
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