Sprawa Paczki terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Sprawa Paczki from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Sprawa Paczki.
Who provides the service
Sprawa Paczki is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A daily check of your InPost, Allegro Delivery and other shipments that finds parcels that are stuck, returned or damaged, and a claim prepared for each with every document and its deadline. You submit it yourself, in your own name; we track replies, deadlines and appeals.
What is included
- On every plan, a review of your last 60 days of shipments, within 2 business days of receiving the export
- Pay on payout: daily check of all parcels, claims with full documents, photo link for buyers, deadlines tracked per case, monthly report
- Store: up to 40 cases a month, no percentage on compensation, appeals ready after a refusal, buyer waiver templates, email reply within 1 business day
- Warehouse: up to 200 cases a month, up to 3 seller accounts, DPD, DHL and Poczta Polska in the same list, report per store or client, quarterly review of loss causes
- Compensation amount calculated from your purchase invoice
- A payment demand prepared when the carrier does not reply within 30 days
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Pay on payout | 20% of compensation paid · no monthly fee | For a few cases a month |
| Store | 89 zł per month | Up to 40 cases a month, no commission |
| Warehouse | 219 zł per month | Up to 200 cases a month or several stores |
Billed monthly, cancel any month, prices exclude VAT. The carrier or Allegro pays compensation directly to you; on Pay on payout we invoice 20% of what arrived, only after it arrives, and nothing for a refused claim. Every plan starts with a review of your last 60 days. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Store: up to 40 cases a month. Warehouse: up to 200 cases a month or several stores, up to 3 seller accounts. Pay on payout: no cap, 20% of compensation actually paid. If you go over the monthly allowance nothing is blocked; we tell you by email, and from the next month you move to the plan that fits. Unused cases do not roll over. The starting review is once per account.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not file claims for you
- We do not guarantee compensation; the carrier or Allegro decides every claim
- We are not a debt collector or law firm and do not give legal advice
- We are not connected to InPost or Allegro
- We do not represent you in court
Your responsibilities
- Check each claim before filing it and confirm the facts and amounts are correct
- File each claim in your own name, through Allegro's form or with the carrier, before the deadline shown
- Provide accurate and complete exports, purchase prices, proof of sale and photos
- Have the right to share this data with us, including buyers' details and photos
- Obtain the buyer's signed waiver where one is needed
- Tell us about compensation received on the Pay on payout plan
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Sprawa Paczki is not a law firm, legal adviser or debt collector, and does not act as your agent with any carrier or Allegro. As the sender (or under Allegro's power of attorney for Allegro Smart!), you review, sign and file each claim and appeal in your own name and stay responsible toward the carrier for the accuracy of what you submit. The decision of InPost, Allegro, DPD, DHL, Poczta Polska or a court is final and outside our control. In a dispute, a lawyer can help.
Outside services
- InPost and other carriers' tracking: if status data is delayed, incomplete or unavailable, some parcels may be spotted later
- Allegro: its complaint form, Allegro Smart! rules and power of attorney can change; we apply the rules in force on the date of the case
- Shoper, WooCommerce, Shopify and shipping software: if an export changes format or stops, checks may pause until a new export is sent
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Sprawa Paczki, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Sprawa Paczki is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Sprawa Paczki is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Sprawa Paczki is limited to the fees you paid us for Sprawa Paczki in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Sprawa Paczki; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.