Sprawa PaczkiRequest service
For Allegro and own-store sellers in Poland shipping with InPost

Stop writing off lost parcels in Poland

A parcel claim is filed by the sender within 12 months of posting, and the carrier has 30 days to reply. Sprawa Paczki checks your shipments every day, finds parcels that are stuck, returned or damaged, and prepares the claim with every document. You submit it yourself, in your own name; we track replies, deadlines and appeals.

Updated

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  • Daily check of every parcel: no new status for several days, a return to sender or a buyer's damage report opens a case with its deadline.
  • A claim ready to submit: tracking number, proof of sale, purchase invoice as proof of value, photos, and for Allegro Smart! the power of attorney and a buyer waiver template.
  • Pay on results or a flat fee: 20% of compensation actually paid, or a fixed monthly price with no commission.
Every plan starts with a review of your last 60 daysPay on payout: 20% of compensation, no monthly feeCompensation is paid to your account
Replies and appealsWe match replies and payouts to cases. After a refusal you…
12 months

Poland's Postal Law (consolidated text, Dz.U. 2026 item 558) gives the right to claim to the sender, and to the recipient only after delivery or a waiver by the sender; the deadline is 12 months from posting.

Source: api.sejm.gov.pl
30 days

The regulation on postal service complaints (Dz.U. 2019 item 474): reply within 30 days, appeal within 14 days of the reply, and no reply in time means the claim is accepted.

Source: api.sejm.gov.pl
7 days

Under article 87(6) of the Postal Law, a claim for loss or damage not visible from outside lapses unless reported no later than 7 days after the parcel is accepted.

Source: api.sejm.gov.pl
Why now

A lost parcel costs the goods, the postage and an hour of paperwork

When a parcel doesn't arrive, most sellers refund the buyer or ship again straight away. The carrier claim waits: tracking number, invoice, proof of sale, Allegro's power of attorney, the form, the reminders. With a few cases a month nobody has time, and the money stays with the carrier.

The rules are clear. Poland's Postal Law gives the sender 12 months from posting to claim, and the regulation on postal complaints gives the operator 30 days to reply; if it doesn't, the claim is treated as accepted. Hidden damage has a one-week window: it must be reported no later than 7 days after the parcel is received.

The cost rarely shows up in one place: goods, re-shipping, customer service, bad ratings. Handling every case systematically gets back what is owed and shows which products and packaging cause losses.

Without it

  • Claiming yourself: Free: you can claim in Allegro or with InPost by online form, phone or post. It works if someone checks statuses every…
  • Declared value: With a declared value, compensation can reach that value (Postal Law art. 88). Good for expensive items; you still…
  • LateShipment.com: Lists a 35% fee on successful lost and damaged claims, 25% with its ONE+ bundle (checked 7 November 2026). InPost is…

With Sprawa Paczki

  • Daily check of every parcel: no new status for several days, a return to sender or a buyer's damage report opens a case with its deadline.
  • A claim ready to submit: tracking number, proof of sale, purchase invoice as proof of value, photos, and for Allegro Smart! the power of attorney and a buyer waiver template.
  • Pay on results or a flat fee: 20% of compensation actually paid, or a fixed monthly price with no commission.
  • Deadlines per case
  • Allegro Smart! and Allegro Delivery
How it works

How it works

  1. 1

    Starting review

    You choose a plan and send a shipment export for the last 60 days from Allegro, your shop or shipping software. Within 2 business days you see which parcels are stuck, returned or damaged, and which can still be claimed.

  2. 2

    Daily check

    Every tracking number is checked daily. A parcel with no new status for several days, an unexplained return or a buyer's damage report opens a case with its deadline.

  3. 3

    Claim prepared

    We write the claim, calculate the amount and attach proof of sale, invoice, photos and, for Allegro Smart!, the power of attorney. You submit it through Allegro's form or with InPost, usually in a few minutes.

  4. 4

    Replies and appeals

    We match replies and payouts to cases. After a refusal you get an appeal ready for the 14-day window; after 30 days with no reply, a reminder that the claim counts as accepted.

What it does

Features

Deadlines per case

12 months from posting to claim, 7 days from receipt for hidden damage, 14 days to appeal and 30 days for the carrier to reply, with reminders before each runs out.

Allegro Smart! and Allegro Delivery

We know where each claim goes: Allegro Delivery parcels with Allegro, Allegro Smart! InPost parcels with Allegro's power of attorney, own-contract parcels directly with the carrier.

Buyer waiver

When the buyer has collected a damaged parcel, you need their waiver of claims in your favour. We send them a ready template to sign and add it to the case.

Buyer photos

A buyer reporting damage gets a link to upload photos of the item, box and label, and a reminder about the damage report at the InPost point.

Value from invoices

Each product's purchase price is stored once and attached to every claim as proof of value.

Monthly report

Filed, paid, refused, by reason, with the products and delivery methods that lose the most.

A look inside

A look inside

What you see day to day: the working view and the monthly summary.

Illustration of the layout, built from this page's own feature list. It shows no real results.

The working viewEvery tracking number is checked daily. A parcel with no new status for several days, an unexplained return or a buyer's damage report…
Your monthly summaryOnce you choose a plan, the review arrives within 2 business days and cases still within their deadline are prepared.
Built for

Who it's for

Allegro sellers

Shipping through Allegro Smart!, Allegro Delivery and their own contracts, who refund a lost parcel and let the claim go.

Shoper, WooCommerce and Shopify stores

Up to 10,000 parcels a month via InPost and other couriers, with nobody assigned to claims.

Small fulfilment warehouses

Shipping for several brands and accounting for claims separately for each client.

Works with

Plans

Pricing

Billed monthly, cancel any month, prices exclude VAT. The carrier or Allegro pays compensation directly to you; on Pay on payout we invoice 20% of what arrived, only after it arrives, and nothing for a refused claim. Every plan starts with a review of your last 60 days. Founding customer pricing stays fixed while you remain subscribed. We onboard new accounts within 2 business days.

Orders are subject to the Sprawa Paczki terms.

Pay on payout

20% of compensation paid · no monthly fee

For a few cases a month

  • Daily check of all parcels
  • Claims with full documents
  • Photo link for buyers
  • Deadlines tracked per case
  • Monthly report
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Recommended

Store

89 zł per month

Up to 40 cases a month, no commission

  • Everything in Pay on payout
  • No percentage on compensation
  • Appeals ready after a refusal
  • Buyer waiver templates
  • Email reply within 1 business day
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Warehouse

219 zł per month

Up to 200 cases a month or several stores

  • Everything in Store
  • Up to 3 seller accounts
  • DPD, DHL and Poczta Polska in the same list
  • Report per store or client
  • Quarterly review of loss causes
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Compared with the alternatives

Claiming yourself
Free: you can claim in Allegro or with InPost by online form, phone or post. It works if someone checks statuses every week and keeps invoices to hand.
Declared value
With a declared value, compensation can reach that value (Postal Law art. 88). Good for expensive items; you still have to file the claim.
LateShipment.com
Lists a 35% fee on successful lost and damaged claims, 25% with its ONE+ bundle (checked 7 November 2026). InPost is not among the carriers named on its pricing page: check InPost and Allegro coverage before choosing.

What changed

  • Poland's Postal Law (consolidated text, Dz.U. 2026 item 558) gives the right to claim to the sender, and to the recipient only after delivery or a waiver by the sender; the deadline is 12 months from posting. Source: api.sejm.gov.pl
  • The regulation on postal service complaints (Dz.U. 2019 item 474): reply within 30 days, appeal within 14 days of the reply, and no reply in time means the claim is accepted. Source: api.sejm.gov.pl
  • Under article 87(6) of the Postal Law, a claim for loss or damage not visible from outside lapses unless reported no later than 7 days after the parcel is accepted. Source: api.sejm.gov.pl
  • Allegro Help (checked 7 November 2026): for InPost parcels under Allegro Smart!, Allegro is the sender, so every claim must include the power of attorney downloaded from Delivery Settings. Source: help.allegro.com
Getting started

Your first week

Once you choose a plan, the review arrives within 2 business days and cases still within their deadline are prepared.

  1. Day 1: you send a 60-day shipment export and your purchase prices.
  2. Day 2: review with claimable parcels and their deadlines.
  3. Day 3: first claims ready to file; daily checks start.

Security and data

  • We never ask for your Allegro, shop or carrier account passwords.
  • Exports, purchase prices and photos are encrypted in transit and at rest.
  • Buyer data is used only for the case concerned and deleted when it closes.
  • After you cancel, all data is deleted within 30 days, or sooner on request.
Guides

Guides and answers

InPost and Allegro parcel claims: what the seller does

What a seller in Poland does when an InPost or Allegro parcel is lost or damaged: who claims, by when, which documents, and how to appeal a refusal.

Read the guide →

Questions

Who files the claim, me or the buyer?

Under the Postal Law the sender files, and the recipient only after delivery or if the sender waives the claim in their favour. If the parcel never arrived, you file; if the buyer collected it damaged, you need their waiver.

How much can I get for a lost parcel?

For courier and parcel-locker services, the Postal Law caps compensation at the ordinary value of the lost goods, or the declared value where there is one; the carrier's terms may be more generous. For a service not performed, the fee is also refunded. That is why every claim includes your purchase invoice.

Why don't you file the claim for me?

The claim is your right under the contract of carriage, and for Allegro Smart! you act under Allegro's power of attorney. Sprawa Paczki is not a debt collector or law firm: you file in your own name and we supply the text and documents. It usually takes a few minutes per case.

What if InPost doesn't reply?

The regulation on postal complaints says that no reply within 30 days means the claim is accepted. We track that date and prepare a payment demand.

Do you need my Allegro password?

No. We work from shipment and purchase-price exports. Your Allegro, shop and InPost access stays with you.

Is Sprawa Paczki connected to InPost or Allegro?

No. It is an independent service; the carrier or Allegro decides every claim. This is not legal advice; in a dispute a lawyer can help, and once the complaint procedure is exhausted claims can be pursued in court.

Claim lost parcels instead of writing them off

A 60-day review, then every claim on time. 20% of compensation paid, or 89 zł a month with no commission.

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