InPost and Allegro parcel claims: what the seller does
Updated · Rotomal
The sender files the claim, no later than 12 months after posting; for InPost parcels under Allegro Smart! the sender is Allegro, so you attach its power of attorney. The carrier has 30 days to reply, and no reply means the claim is accepted; you can appeal a refusal within 14 days. Damage not visible from outside must be reported no later than 7 days after the parcel is received.
Deadlines in one place
| Step | Deadline | Basis |
|---|---|---|
| Filing the claim | within 12 months of posting | Postal Law art. 92(3) |
| Hidden damage or loss of contents | report within 7 days of receipt | Postal Law art. 87(6) |
| Carrier's reply | within 30 days; no reply = claim accepted | Regulation §9 and §14 |
| Appeal against refusal | 14 days from receiving the reply | Regulation §11 |
| Payment after acceptance | 30 days; statutory late-payment interest after that | Postal Law art. 88(5) |
Postal Law per consolidated text Dz.U. 2026 item 558; regulation on postal complaints per Dz.U. 2019 item 474. Checked 7 November 2026.
Where to file
- InPost parcel under Allegro Smart!: through the form in Allegro's Shipments and pickups tab or with InPost, always with Allegro's power of attorney from Delivery Settings.
- Allegro Delivery parcel: directly with Allegro; Allegro Help says decisions usually take 7 days, up to 30 in special cases.
- Parcel on your own InPost contract: directly with InPost, by online form, phone or post.
Documents to prepare
- Tracking number or posting document, sender and recipient details.
- Description and the compensation amount claimed, with a bank account for payment.
- Proof of sale and value: sale confirmation, purchase invoice or receipt.
- For damage: the damage report made at the InPost point, and photos.
- If the buyer collected the parcel and you file: their waiver of claims in your favour.
If you'd rather hand it over
Sprawa Paczki checks your shipments daily, opens a case on the right day, prepares the claim and appeal with documents and tracks deadlines. 20% of compensation paid with no monthly fee, or 89 zł a month with no commission; every plan starts with a review of your last 60 days.
Sources
- Postal Law (Prawo pocztowe), consolidated text Dz.U. 2026 item 558 Source: api.sejm.gov.pl
- Regulation on postal service complaints, consolidated text Dz.U. 2019 item 474 Source: api.sejm.gov.pl
- Allegro: Allegro Smart! complaints regarding InPost parcels Source: help.allegro.com
- Allegro: complaints about parcels settled with Allegro Source: help.allegro.com