Origin Pack terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Origin Pack from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Origin Pack.
Who provides the service
Origin Pack is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
An EUDR scope check for €15, then a one-time data file per product line: your suppliers' plot data turned into a GeoJSON file for the EU Information System, a draft due diligence statement and a gap list, for you to check and submit under your own account.
What is included
- Scope check (€15, credited against Product line or Range if you order within 30 days): whether you are an operator, downstream operator or trader, which application date applies and your HS codes checked against Annex I, with a reply within one business day.
- Product line: one commodity from one group of suppliers, up to 200 plots, with a supplier data template and one round of follow-up.
- A validated GeoJSON plot file (WGS84, longitude first, six decimals, polygons for plots over 4 hectares, under 25 MB), a draft due diligence statement and a gap list per supplier.
- One update when supplier data changes.
- Range: up to 5 product lines, a shared supplier register, a reference number log for your customers and priority turnaround.
- Delivery within 5 business days of receiving complete supplier data.
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Scope check | €15 one-time | Find out whether and when EUDR applies to you |
| Product line | €99 one-time | One commodity from one group of suppliers, up to 200 plots |
| Range | €399 one-time | Up to 5 product lines |
The scope check is €15, credited in full against Product line or Range if you order within 30 days. Files are one-time prices per product line, meaning one commodity from one group of suppliers, paid once after the scope check. No subscription. You submit the statement in the EU Information System under your own account; we are not your authorised representative. Founding customer pricing applies to early-access orders. Prices exclude VAT.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
The scope check costs €15 and is credited in full against Product line or Range if you order within 30 days. Product line covers one commodity from one group of suppliers, up to 200 plots, with one round of supplier follow-up and one update when supplier data changes. Range covers up to 5 product lines. Work beyond these caps is quoted by email before we start and is never charged without your written OK.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
This is a one-time service, paid once after we confirm the scope by email. There is no subscription and nothing renews. If we cannot deliver what was agreed, you are refunded in full.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not submit due diligence statements; you submit them under your own Information System account.
- We are not your authorised representative.
- The risk assessment and the conclusion that risk is negligible are not included; they are the operator's responsibility.
- We cannot make a product compliant where a supplier cannot give plot coordinates; such plots go on the gap list.
- This is not legal advice.
Your responsibilities
- Give accurate product, HS code, origin, quantity and company size details.
- Check the GeoJSON file and the draft statement before you submit them or rely on them for a shipment.
- Carry out the risk assessment and decide whether the product can be placed on the EU market.
- Chase suppliers for missing data and only send supplier data you have the right to share.
- Keep statement reference numbers and pass them to your customers and customs as required.
- Never share your Information System or EU Login credentials with us.
- You use the service only for lawful purposes and keep your account details safe.
Regulatory status
Origin Pack is a data preparation service under the EU Deforestation Regulation. We are not a law firm, a customs broker or your authorised representative, and we do not give legal advice. You, as operator, carry out due diligence and the risk assessment, check, submit and sign the due diligence statement under your own account, and stay responsible toward the competent authorities and customs. Their decisions on statements and shipments are final and outside our control. Confirm your obligations with your national competent authority, a customs adviser or a lawyer.
Outside services
- The EUDR Information System: it accepts or rejects uploads. If it is unavailable or changes its file rules, the file may need rework before you can submit.
- Your suppliers: the file depends on the plot data they send. Late, missing or wrong data delays delivery and appears on the gap list.
- The Annex I list and the Regulation's dates: if the Commission changes them, the scope check reflects what was published when we did it.
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Origin Pack, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Origin Pack is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Origin Pack is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Origin Pack is limited to the fees you paid us for Origin Pack in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Origin Pack; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.