Bounce Desk terms of service
Version 1 · Last updated: 2026-11-08
These terms apply when you order Bounce Desk from Rotomal. They sit alongside our general terms, privacy policy and refund policy; where they differ, these product terms apply to Bounce Desk.
Who provides the service
Bounce Desk is provided by Rotomal, Israel ("we"). Contact: hello@rotomal.com.
The service
A monthly subscription to booking software for party-rental operators: an online booking page with per-item availability, delivery-zone pricing, card deposits through Stripe or Square, e-signed waivers, weather and cancellation rules, reminders and routed crew day sheets.
What is included
- Starter: up to 12 rental items, booking page and availability, delivery zones and surcharges, deposits via Stripe or Square, e-signed waiver, email confirmations and reminders, 1 crew day sheet
- Growth: up to 35 rental items, SMS reminders, weather and cancellation rules with one-click apply, up to 3 crews with routed day sheets and photos, packages and add-ons, booking page on your own domain, CSV exports
- Pro: unlimited items, unlimited crews and staff logins, multi-day and corporate event quotes, maintenance log and unit blocking, Zapier webhook, priority support
- Account setup within 2 business days, including booking page, zones, payment connection and import of your upcoming bookings
- Signed waivers stored as PDFs with timestamp and IP address while your account is active
- Off-season pause of up to 6 months at no charge, with your data kept
Plans and prices
| Plan | Price | Covers |
|---|---|---|
| Starter | $29 per month | New operators with up to 12 items |
| Growth | $49 per month | Growing businesses with up to 35 items and a crew or two |
| Pro | $79 per month | Operators past 35 items or running several trailers |
Flat monthly price, no per-booking fee, no setup fee, cancel any time. Card processing fees are charged by Stripe or Square at their rates. Founding customer pricing is locked for 24 months for accounts opened in early access. Every plan includes online booking, availability, deposits, waivers and reminders.
Prices are founding-customer prices for early-access orders. Taxes are added where the law requires.
Limits and extra use
Starter covers up to 12 rental items and 1 crew day sheet; Growth up to 35 items and up to 3 crews; Pro unlimited items, crews and staff logins. Each plan covers one business account. If you go over your plan's item or crew count nothing is blocked: we tell you by email, and from the next month you move to the plan that fits.
How an order starts
Submitting a request does not create a contract or a charge. A contract starts only when we confirm your order by email and payment has been agreed. We start within 2 business days of that confirmation.
Billing, cancellation and refunds
Plans are billed monthly in advance. You can cancel at any time by email; the service continues to the end of the period you paid for and is not renewed. Your founding price stays as shown for at least 12 months from your start date.
Refunds and cancellations also follow our refund policy. rotomal.com/refund-policy/
What is not included
- We do not charge per booking or take a percentage; card processing fees are charged separately by Stripe or Square at their rates
- We do not write or review your waiver or rental terms, and we do not promise they are enforceable; Bounce Desk is booking software, not legal advice
- We do not see, store or handle card numbers
- We do not deliver, set up or insure rental equipment, and we are not a party to your contracts with your customers
- We do not decide refunds or credits to your customers; your own policies apply
Your responsibilities
- Check bookings, prices, zones, taxes and day sheets before you rely on them for deliveries, charges or refunds
- Give accurate inventory, availability, prices, tax rates and policies
- Have a lawyer review your waiver and rental terms and check your insurer's requirements
- Have the right to use the photos, texts and customer data you upload, and to send email and SMS messages to your customers
- Keep your Stripe or Square account in good standing and handle disputes and chargebacks with them
- Manage crew and staff logins and revoke access when someone leaves
- You use the service only for lawful purposes and keep your account details safe.
Outside services
- Stripe and Square: deposits and balances depend on them; if they fail, suspend or change your account, payments cannot be collected through Bounce Desk until it is fixed, and their fees and rules apply
- Email and SMS providers: if a message fails, a customer may not receive a confirmation or reminder
- Google Maps: if links or routing change, crew day sheets may show less accurate directions
- iCal feeds, Zapier and QuickBooks-ready exports: if a receiving service changes, sync or import may stop until it is reconnected
- AI assistants connected through MCP: their answers come from the assistant provider, and you can revoke access at any time
The service relies on systems run by others. We are not responsible for their availability, changes or decisions; when one of them changes, we adapt the service as soon as we reasonably can.
Your data
Data and files you send stay yours. We process them only to provide Bounce Desk, as described in our privacy policy, keep them no longer than the service needs, and delete them on request when the service ends.
Early access and errors
Bounce Desk is an early-access service, provided as is and as available. We work carefully, but output can contain errors. If you show us an error in our output, we correct it and redo the affected work at no charge; this is your main remedy for errors.
No professional advice
Bounce Desk is a software and data service. It is not legal, tax, customs, accounting, insurance or other professional advice. Confirm decisions that depend on such advice with a qualified professional.
Liability
- Our total liability for all claims about Bounce Desk is limited to the fees you paid us for Bounce Desk in the 12 months before the claim.
- We are not liable for indirect or consequential loss, lost profit or revenue, or for fines, penalties, duties, taxes, surcharges, interest or chargebacks imposed on you by an authority, carrier, marketplace, bank or other third party, even where our output was used.
- Nothing in these terms limits liability that the law does not allow to be limited, including for fraud, intent or gross negligence, death or personal injury, or the mandatory rights of consumers.
Suspension and ending the service
We may suspend the service if it is used unlawfully or against these terms. We may also stop offering Bounce Desk; if we do, we give paying customers at least 30 days' notice by email and refund any prepaid period not used.
Changes to these terms
We may update these terms. For existing customers, changes take effect 30 days after we email them and never change a price we have already confirmed to you. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of the State of Israel, and disputes go to the competent courts in Israel. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim there.
Contact
Questions about these terms: hello@rotomal.com.